Customer Service Representative

o Answer 50 – 70 Inbound calls per day o Make 60 – 80 Outbound calls per day o Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist. o Accurately identify and escalate AE/PQC to client within 1 business day o Field caller complaints and escalate via the request for supervisor process o Respond to sample accountability emails within 24 hours of receipt o Daily spreadsheet completion & submissions (AV, Touchstone & FEDEX) o Data & Documentation management (DTP and usmmempsi.cc.com mailbox usage) o Attendance and On phone percentages (90% or better) o Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure Qualifications: o High School graduate (some college preferred) o 3-5 years customer service experience within a inbound call center environment o Above average computer skills o Exceptional written and verbal communications Job Type: Contract Pay: $18.00 - $18.50 per hour Expected hours: 40 per week Shift: Day shift Work Location: In person