Workplace Solutions Manager

Are you a service-driven leader who thrives in a fast-paced, professional environment? We’re looking for a Workplace Solutions Manager to lead and elevate the day-to-day experience of our Chicago office. In this role, you’ll be at the center of workplace operations, driving service excellence, supporting a high-performing team, and ensuring every interaction and space reflects a best-in-class employee experience.This is an opportunity to take ownership of a highly visible function where hospitality meets operations. You’ll lead a small but impactful team, streamline workflows, and continuously enhance how workplace services are delivered across the office.What You’ll Do:Lead & Elevate the Workplace ExperienceOversee daily operations of workplace services including concierge, print, and office servicesSet the tone for service excellence, ensuring a consistent, high-touch experience for employees and guestsAct as the primary owner of workplace requests, ensuring timely response, follow-through, and quality deliveryManage & Develop a High-Performing TeamLead, coach, and support a team of workplace professionals, fostering accountability and growthProvide real-time guidance and feedback to ensure service standards are consistently metPartner with leadership on performance management and ongoing team developmentDrive Operational ExcellenceOptimize workflows and service delivery to improve efficiency and responsivenessMaintain and enhance reporting and operational tracking using tools like Excel and OutlookEnsure workplace spaces, including conference rooms, pantries, and shared areas are consistently organized, stocked, and operating smoothlyCoordinate Workplace LogisticsOversee onboarding/offboarding workspace setup and employee movesManage seating, floor plans, and access needs across the officePartner with vendors and building management to proactively address workplace needsEnsure Seamless Daily OperationsManage scheduling, timecards, and coverage to ensure uninterrupted serviceTroubleshoot day-to-day operational challenges with a solutions-oriented mindsetKeep leadership informed on site performance, trends, and opportunities for improvementWhat You Bring:Experience in workplace operations, hospitality, or office services managementProven ability to lead and motivate a team in a service-focused environmentStrong organizational skills with a high attention to detailA proactive, solutions-oriented mindset with the ability to prioritize in a dynamic settingComfort using Excel, Outlook, and learning new systems and toolsA polished, professional presence with a passion for delivering exceptional serviceWhy This RoleThis is more than just managing operations, it’s about shaping the daily experience of a workplace. You’ll have the autonomy to improve processes, influence service standards, and make a tangible impact on how employees experience their environment every day.If you’re someone who takes pride in creating seamless, high-quality experiences and enjoys leading from the front, this role offers the visibility and ownership to do just that.We provide equal employment opportunities to all qualified applicants and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.