Field Service Technician

Title: IT Field Services TechnicianJob SummaryWe are seeking an IT Field Services & Onsite Support Technician to provide hands-on technical support at client locations. This role involves onsite and remote support, troubleshooting hardware/software issues, and ensuring reliable IT operations with a strong customer focus.Key ResponsibilitiesProvide onsite IT support at client locations (travel up to 120 miles)Install, configure, image, and support Windows & macOS systemsTroubleshoot hardware, software, printer, network, and AV issuesPerform “hands & feet” support for network installations and testingCoordinate with internal IT teams and third-party vendorsManage IT assets, inventory, hardware refresh, and depot operationsDeliver VIP/executive support as neededUpdate and resolve tickets within SLA, maintaining low backlogRequired Qualifications3–5 years of IT field/deskside support experienceStrong troubleshooting skills (Windows, macOS)Experience with OS imaging and deploymentsNetworking fundamentals (TCP/IP, DNS, DHCP)Excellent customer service and communication skillsPreferredTechnical certificationsTelecom or field service technician experienceAdditional RequirementsValid driver’s license and ability to lift equipmentComfortable with ladders and cabling workFlexible schedule; 30–40% travel for project supportWork Location: In personBenefits: 401(k) with match, medical/dental/vision, PTO, paid holidaysA candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.DisclaimerHCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.