IT Support Specialist II

For The Life You Choose, A Career to Match…. Here at Norway Savings Bank, we strive to create a positive, team-based culture that leverages each person’s unique gifts and strengths and offers the support to achieve great things. A place where your unique being shines through. If this sounds exciting to you, we would love to have you on our team! We’re seeking an experienced and tech-savvy individual to join our team as an IT Support Specialist II! If you enjoy sleuthing solutions for complex computing issues, researching and implementing new technologies that improve functionality and user experience, and supporting a network of amazing employees in a high achievement and high support culture, then we want to meet you! As an IT Support Specialist II for Norway Savings Bank, you’ll be an integral part of our IT team, responsible for responding to help desk requests, with a focus on more complex issues, as well as involved with troubleshooting and repairing workstation hardware, assisting with deploying and managing computing software, and ensuring that operations run smoothly. Our Candidate Needs: A High School diploma or equivalent (required), technical certifications desirable. 2-4 Years of experience in a help desk role (required). Proficiency in managing Active Directory and Group Policy. Proficiency in Microsoft products including Windows operating systems and MS Office Suite. Working knowledge of networking concepts including LAN/WAN topology, IP addressing and wireless access points. Experience with security software such as Anti-virus, Anti-SPAM, Anti-Malware, and other security related technologies. Experience in troubleshooting a wide range of technical implementations such as; VMWare, Citrix, SQL, Terminal Services, and common Cloud/Hosted environments. Excellent interpersonal and customer service skills. Superior communication and organizational skills to respond to diverse and sometimes urgent needs. Proficient in Apple/Mobile iOS operation and mobile device deployments. Solid understanding of computer hardware and networking. Excellent troubleshooting, analytical and critical thinking skills. Excellent written and verbal communication skills. Team player with the ability and willingness to interact with both technical and non-technical users. Benefits Include: Full suite of insurance benefits 120 hours of paid time off per year 56 hours of paid sick time per year 11 paid holidays 401K with exceptional employer contributions Tuition reimbursement Comprehensive Wellness Program A hands-on team that is committed to the growth and success of our employees! WORKING CONDITIONS: Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards. Some physical effort required; normally seated with freedom of movement on a regular basis; handling of equipment, tools, light materials and supplies. **External and internal applicants, as well as position incumbents who are or who become disabled as defined by the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.** Norway Savings Bank is an Equal Opportunity Employer.