Application & Database Support Analyst

At Dexter, we manufacture and distribute axles, accessories, and towing components primarily serving the commercial trailer, RV, marine, agriculture, and manufactured housing markets. We’re building products and systems that are rooted in a culture of safety, collaboration, and innovation.Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved over 65 years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.For more information about our company, access Dexter's web site at www.dextergroup.com.About The RoleThe Application & Database Support Analyst is responsible for supporting enterprise applications, SQL databases, and Windows server environments within a manufacturing organization. This role focuses on troubleshooting application and data-related issues, maintaining system reliability, supporting operational processes, and assisting with database and infrastructure administration activities.The ideal candidate will have experience supporting SQL Server environments, enterprise applications, and Windows server operations, with strong analytical and problem-solving skills in a production support environment.What You'll DoApplication SupportProvide day-to-day support for enterprise applications including TCM (Workwise) and related business systems.Troubleshoot applications, integration, and data-related issues.Assist with software updates, data corrections, and operational support activities.Monitor application functionality and escalate complex issues as needed.Support users and business operations by resolving application support tickets in a timely manner.Database SupportSupport Microsoft SQL Server environments including:SQL Server Management Studio (SSMS)SQL Server Agent JobsDatabase permissions and monitoringBackup and restore validation Create and maintain SQL scripts for:Data correctionsInsert/update operationsTroubleshooting and operational supportAssist with SQL replication monitoring and troubleshooting.Support SSRS, SSIS, and SQL-related maintenance activities.Monitor database performance and assist with issue resolution.Server & Infrastructure Support Support Windows Server operations including:Starting and stopping servicesReviewing event logsMonitoring scheduled tasks and servicesResource monitoring and troubleshootingAssist with IIS management and application monitoring.Support remote access and RDP-related troubleshooting.Utilize command-line tools for troubleshooting and support activities.File & Data Management Support ISAM table and file management activities.Utilize Synergy RMS functionality and related utilities including:FconvertISLOADCache rebuild utilitiesAssist with key rebuilds and data integrity troubleshooting.Technical SkillsWhat We're Looking For Experience supporting Microsoft SQL Server environmentsWorking knowledge of SQL scripting and query developmentExperience with:SSMSSQL Server JobsWindows Server administrationEvent log analysisCommand-line utilitiesUnderstanding of database backup and restore processesStrong troubleshooting and analytical skillsPreferred QualificationsSQL replication knowledge or experienceExperience with SSRS and SSISAutomotive manufacturing IT experienceWorkWise software experienceExperience with Synergy RMS or ISAM file managementExposure to AI prompting or AI-assisted troubleshooting toolsSoft SkillsStrong problem-solving and troubleshooting abilitiesAbility to prioritize and manage multiple support tasksGood written and verbal communication skillsAbility to work independently and within a team environmentDetail-oriented with a focus on operational reliabilityExperience2–5 years of experience in application support, database support, or IT systems support preferred.Work EnvironmentManufacturing / Automotive IndustryERP & Enterprise Application SupportSQL & Windows Server EnvironmentProduction Operations SupportDexter is committed to attracting, developing, and retaining a highly qualified, dedicated workforce. We hire and promote individuals based on their qualifications, performance, and abilities.It is the policy of the Company to provide equal opportunity to all qualified individuals without discrimination on the basis of race, ethnicity, national origin, gender, age, sexual orientation, disability, religion, veteran status, citizenship status or any other protected characteristic as outlined by applicable U.S. and Canada equal rights legislation protected by federal, state, province or local law.Apply now to join an industry leader and make a difference in what we do for the customers we serve!