Technical PiMS Coordinator

A company is looking for a PiMS Coordinator to facilitate transitions between Practice Information Management Systems for clients. Key Responsibilities Consolidate ownership of the entire PiMS switch cycle for customers, serving as the single point of contact for technical switches Manage technical coordination within internal systems and oversee Zendesk and JIRA ticket submissions and monitoring Proactively communicate PiMS-specific changes and requirements to customers and execute post-switch validation checks Required Qualifications 1+ years of experience in a technical Customer Success, Implementation, or Technical Support role focused on software integration Proven proficiency in executing and verifying system configurations, API connections, and data migration Direct experience with Practice Information Management Systems (PiMS) or complex software integrations Experience managing technical workflows and submitting tickets for cross-functional resolution Experience in the veterinary, pet care, or healthcare-adjacent industry is a plus