Senior Manager, Supply Chain

Service Center CSCS TX Key Responsibilities Fulfillment & Operations Excellence Lead end-to-end fulfillment operations including receiving, inventory control, picking, packing, and shipping Partnering with vendors to ensure the most cost effective and beneficial pricing is achieved Ensure fast, accurate, and reliable delivery of items to support field and center execution Establish and maintain workflows that drive throughput, reduce cycle time, and eliminate operational friction Maintain a clean, organized, and performance-driven warehouse environment Inventory Accuracy & Control Own inventory integrity through cycle counts, audits, and reconciliation processes Implement disciplined controls for high-value tools, calibration equipment, and parts Partner with Procurement to align inventory levels with demand and forecast accuracy Proactively reduce shrinkage, obsolescence, and excess inventory Cross-Functional Partnership Partner with Ops/Field Leadership to align fulfillment with real-time business needs Collaborate with Procurement/Supply Chain to ensure product availability and continuity Work closely with Technology teams to optimize WMS and tracking capabilities Fleet & Field Enablement Ensure rapid and dependable fulfillment supporting fleet repair, maintenance, and calibration services Enable Protech mobile technicians with timely access to critical tools and components Coordinate expedited and same-day logistics to minimize technician downtime and service delays Process Improvement & Scalability Develop, implement, and enforce standardized operating procedures (SOPs) Identify and drive continuous improvement initiatives using data and performance metrics Build scalable process to support multi-site growth and increasing operational complexity Leverage KPIs to monitor performance and drive accountability Team Leadership & Development Recruit, develop, and lead a high-performing warehouse team Establish clear expectations, roles, and accountability standards Foster a culture centered on safety, performance, and continuous improvement Align staffing and resources to meet fluctuating demand Safety & Compliance Ensure full compliance with safety standards and OSHA regulations Lead safety training, audits, and continuous awareness initiatives Promote a safety-first culture across all warehouse operations Key Performance Indicators (KPIs) Inventory Accuracy (%)/tracking Order Fulfillment Cycle Time/On-Time Delivery to Field & Centers Cost per Unit Fulfilled Qualifications 5+ years of warehouse, fulfillment, or distribution center leadership experience Proven ability to drive operational efficiency and process improvement Experience with inventory management systems (WMS) Demonstrated success partnering across multiple departments Strong leadership, organizational, and problem-solving skills Preferred Experience Technical equipment distribution Fleet operations or service supply chain support Experience scaling warehouse operations or implementing new systems Why This Role Matters This role ensures consistent, high-quality fulfillment across Protech and Fleet by delivering the right parts and tools at the right time, directly driving technician productivity, cycle time, customer satisfaction, and scalable business growth. Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions.