Senior Technology Resilience and Operations Leader

Senior Program Manager - Technology Resilience & Operations LeaderThe Senior Program Manager, Technology Resilience and Operations is responsible for leading and integrating multiple enterprise wide programs across technology resilience, cloud governance and architectural guardrails, third party resilience risk, and the Technology Operations Center. This role drives strategy, execution, governance, and metrics to ensure the organization operates safely, reliably, and resiliently across all technology environments. The role requires senior level program leadership with deep experience coordinating complex technology, risk, and operational initiatives across large organizations.Key ResponsibilitiesEnterprise Technology Resilience Program Lead the enterprise technology resilience program, including strategy, roadmap, execution cadence, and governance Develop and maintain technology resilience testing frameworks aligned with regulatory, industry, and internal standards Coordinate with engineering, infrastructure, and application teams to plan and execute resilience, failover, and chaos testing exercises Establish centralized program oversight for critical asset mapping, scenario design, testing schedules, issue tracking, and remediation management Define, track, and report resilience metrics, dashboards, test coverage, and issue aging to senior leadership and governance forums Drive continuous improvement initiatives across disaster recovery, high availability, and fault tolerant design practicesCloud Governance and Resilience Guardrails Program Lead cloud governance and resilience guardrail initiatives in partnership with enterprise architecture, cloud engineering, and risk teams Define minimum resilience design requirements for cloud native and hybrid solutions, including multi availability zone patterns, automated failover, observability, and dependency management Program manage the integration of resilience controls into reference architectures, delivery pipelines, and automated policy enforcement Develop and maintain standards, playbooks, and guidance to support consistent and resilient cloud adoptionThird Party and Fourth Party Resilience Risk Program Establish and mature a technology led third party resilience risk program Program manage resilience assessments for critical third party and fourth party providers, including control reviews, dependency mapping, and scenario based testing Coordinate development and maintenance of contingency and fallback plans for critical provider failures Partner with Legal to support contract language alignment related to resilience, testing, notification, and performance obligations Work closely with third party risk management, operational risk, procurement, legal, and business continuity teams to ensure integrated oversight and reporting Define standardized resilience requirements and evidence expectations for third party engagementsTechnology Operations Center Program Enablement Lead the program design, build out, and ongoing evolution of the Technology Operations Center as an enterprise monitoring and command capability Define program requirements for operational dashboards, early warning indicators, system health telemetry, and resilience key performance indicators Coordinate with monitoring and engineering teams to integrate analytics, runbooks, alerting standards, pattern detection, and escalation workflows Ensure the Technology Operations Center operates as a fully enabled 24 by 7 capability in partnership with enterprise incident management teamsRequired Qualifications Ten or more years of experience in technology program management, operational resilience, technology risk, cloud engineering, or enterprise technology leadership Demonstrated experience leading complex, cross functional enterprise programs with regulatory and operational impact Strong knowledge of technology resilience testing, cloud architecture principles, and observability practices Experience working with third party risk frameworks, regulatory expectations, and contract control requirements Prior experience supporting or managing mission critical operational centers such as NOC, TOC, or SOC Proven ability to influence and drive execution across matrixed organizations without direct authority Strong communication, stakeholder management, and executive reporting skillsPreferred Qualifications Experience leading programs supporting AWS, Azure, or Google Cloud resilience architectures Familiarity with financial services regulatory guidance related to operational resilience and third party risk Experience with incident management, chaos engineering, fault injection, or site reliability engineering programs Professional certifications such as AWS Solutions Architect, CRISC, CISSP, CISA, or equivalentPay TransparencyThe salary range for this position is $175,000 to $230,000 per year, plus eligibility for an annual discretionary bonus. Actual compensation is based on factors including work location, skills, and experience.BenefitsCitizens offers competitive compensation and comprehensive benefits including medical, dental, and vision coverage, retirement benefits, parental leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens paid time off exceeds local and state paid leave requirements. For additional benefits information, visit Equal Opportunity StatementCitizens is an equal opportunity employer and is committed to fostering an inclusive environment for all colleagues.Required SkillsCustomer EmpowermentDiversity and Inclusion PracticeOrganizational Project Management