Network Design Engineer

DescriptionJoin DataServ/xFact as a Network Design Engineer and play a key role in shaping innovative technology solutions for customers throughout Ohio. In this role, you’ll partner closely with our Sales and Engineering teams to design forward-thinking solutions that truly make an impact.We’re looking for someone who has pre-sales network design experience and who thrives on solving challenges, delivering meaningful results, and providing exceptional service to both internal and external partners.About DataServ/xFactDataServ/xFact bring together nearly 40 years of experience delivering innovative technology solutions to public and commercial sectors. We combine a strong foundation in Technology with a fast growing, mission-driven team focused on building impactful solutions for our existing and growing customer base that spans the country. Our culture is collaborative, driven, and focused on doing meaningful work that creates real value.What You’ll DoRepresent DataServ/xFact in a positive manner to colleagues, customer base and vendorsBecome familiar with DataServ/xFact policies and procedures, updating documentation when neededWork with Account Executives to develop and design appropriate solutionsWork on the design, implementation and support of Compute and Infrastructure solutionsDevelop detailed quotes, drawings, Engagement Agreements and Scope of Work documentsFunction as a liaison between Sales team and Project implementation teamInteract with manufacturer, vendor, and distribution representatives in support of the sales process.Manage sales quote requests to ensure they are completed within acceptable timeframesImplement effective workflow, and embrace best practicesEffective collaborate with team to automate workflows and processes.Coordinate and participate in internal and customer meetings, driving solutions and providing follow upParticipate in customer sales calls, demonstrations, and project meetingsDevelop and deliver sales presentations in conjunction with Sales teamPerform assessments and site surveys to determine appropriate recommendations for customersManage internal and external communication processes and activitiesCreate and review site survey feedback to improve services, tools, and support experienceProvide timely, efficient and effective service to colleagues and customers as applicableAdvise leadership about situations that may require additional support or escalationCoordinate work and resources with other teams including, but not limited to, surveys, assessments, etc.Provide redundancy and backup support for other team membersLead by example, inspiring other team members and being a supportive team member to othersInnovate and be open to change, actively researching new technologiesUp to 10% travel may be required throughout southwest OhioAll other duties as assignedWhat We RequireEducation:Bachelor’s degree in computer science; or related professional experience in design, implementation, and management of IT systemsExperience:Five years' experience in the design, implementation and/or management of IT systems including networking, wireless, telephony and server systems. Experience in video security, physical security and/or cybersecurity desirable.Experience in help desk support and/or pre-sales network design preferredSkills:Experience with technology manufacturers (e.g., Cisco, Arista, Fortinet, HPE, Microsoft, Dell, Lenovo) preferredNetworking and/or Compute certifications preferredAdditional advanced certifications, certificates, and/or technical trainings as assignedAvailability to work nights and weekends as neededTravel to various company and customer sites as necessaryMeet physical demands of the position including the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving with or without reasonable accommodation.Additional proficiencies we seek:Demonstrates excellent written and verbal communication skills, in both collaborative team and customer-facing environmentsStrong problem-solving skills and ability to work collaboratively across teamsCandidates are required to complete a drug test and background checkMust currently reside within 25 miles of Westlake, OhioWhy You Will Love UsWe care. We coach. We lead. We continue to use this approach in all we do for our culture. It’s truly the people who make working here great. We are a collaborative environment and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth. DataServ/xFact offer a competitive compensation plan including paid holidays, PPTO, discretionary bonuses, 401K (with match), medical, dental, vision, life, STD, and LTD benefits along with many other inclusive benefits and perks!DataServ/xFact is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.