Hotel Operations Supervisor
Overview
We are seeking an experienced Operations Supervisor to join our team. The ideal candidate will have a strong background in hospitality management and customer service, with excellent leadership skills. If you have a passion for delivering exceptional guest experiences and ensuring smooth operations, we want to hear from you.
Responsibilities
- Oversee daily operations to ensure efficiency and quality service delivery
- Manage front desk activities, including check-ins, check-outs, and guest inquiries
- Supervise staff, providing guidance, training, and support
- Monitor and maintain phone systems and ensure excellent phone etiquette
- Handle budgeting and financial aspects of the operation
- Foster positive guest relations and address any issues promptly
- Implement strategies to enhance guest satisfaction and loyalty
Qualifications
- Proven experience in a supervisory role within the hospitality industry
- Strong leadership skills with the ability to motivate and develop a team
- Knowledge of resort operations and guest service standards
- Excellent communication skills with proficiency in bilingual languages being a plus
- Proficiency in budgeting and financial management
- Familiarity with phone systems and hospitality software
- Exceptional customer service skills with a focus on delivering memorable guest experiences
Job Types: Full-time, Part-time
Pay: From $36,000.00 per year
Benefits:
401(k)
401(k) matching
AD&D insurance
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid jury duty
Paid time off
Paid training
Referral program
Relocation assistance
Vision insurance
Schedule:
10 hour shift
8 hour shift
Day shift
Evening shift
Every weekend
Holidays
Morning shift
Nights as needed
Night shift
On call
Rotating weekends
Experience:
Hotel management: 1 year (Preferred)
Hospitality: 1 year (Preferred)
Ability to Commute:
Midland, TX 79706 (Preferred)
Ability to Relocate:
Midland, TX 79706: Relocate before starting work (Required)
Work Location: In person