Support Technician
Job Title: Technical Support Technician Client: NYC Administration for Children's Services (ACS)Location: 110 William Street, New York, NY (100% Onsite)Duration: Long-Term ContractWork Hours: Monday - Friday (9:00 AM - 5:00 PM | 35 Hours/Week)Job OverviewThe Administration for Children's Services (ACS) is seeking two Technical Support Technicians II to provide hands-on technical support for mobile devices and end-user systems. This role is critical in ensuring uninterrupted IT services for over 7,000 users across multiple locations.The ideal candidate will have strong experience in desktop support, mobile device management, and troubleshooting Tier II technical issues in a fast-paced environment.Key ResponsibilitiesProvide on-site technical support at the IT Digital Support CenterConfigure and deploy smartphones, tablets, laptops, and other IT equipmentTroubleshoot and resolve Tier II hardware, software, and mobile device issuesSupport walk-in users with mobile and desktop-related issuesManage distribution and collection of wireless/mobile devicesInstall, setup, and maintain desktops, laptops, printers, and peripheralsUse Service Desk tools to track, prioritize, and resolve support ticketsEscalate complex issues to senior technical teams when requiredCoordinate repairs with third-party vendorsProvide end-user training on IT systems and devicesSupport video conferencing tools and conference room setupsAssist with evaluation and implementation of new technologies Required QualificationsMinimum 2+ years of hands-on experience in desktop and mobile device supportStrong knowledge of hardware, software, and application troubleshootingExperience supporting Android smartphones, tablets, laptops, and desktopsFamiliarity with Service Desk / ticketing systemsStrong problem-solving and analytical skillsExcellent customer service and communication skillsAbility to work in a fast-paced, high-pressure environmentAbility to work independently and as part of a team Preferred SkillsExperience supporting video conferencing platformsKnowledge of ITIL practices or structured support environmentsExposure to enterprise IT environments with large user basesExperience working with third-party vendors for hardware support