Patient Service Representative Family Practice Mentor

Patient Service Representative Family Practice MentorPrimary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs are met. Maintain professional interpersonal skills with patients, physicians and co-workers. Supports department operations as needed.Additional responsibilities include performing other duties as assigned, complying with all policies and standards, referring to documentation provided by the department during orientation, and abiding by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.QualificationsEducation: High School Equivalent / GED (Required)Work Experience: 1+ years related experience as a Secretary/Receptionist (Preferred) and Customer service experience preferably in the medical field. (Required)Knowledge, Skills, & Abilities: Typing skills 30 wpm. (Required proficiency) Excellent verbal/communication skills. (Required proficiency) Detail oriented. (Required proficiency) Basic computer knowledge. (Required proficiency) ICD9 coding and medical terminology. (Preferred proficiency)Physical Demands: Standing Occasionally, Walking Occasionally, Sitting Constantly, Lifting Rarely up to 20 lbs, Carrying Rarely up to 20 lbs, Pushing Rarely up to 20 lbs, Pulling Rarely up to 20 lbs, Climbing Rarely up to 20 lbs, Balancing Rarely, Stooped Rarely, Kneeling Rarely, Crouching Rarely, Crawling Rarely, Reaching Rarely, Handling Occasionally, Grasping Occasionally, Feeling Rarely, Talking Constantly, Hearing Constantly, Repetitive Motions Frequently, Eye/Hand/Foot Coordination FrequentlyTravel Requirements: 10%Primary Location: United States-Ohio-MentorWork Locations: 9500 Mentor Ave, Mentor 44060Job: Administrative SupportOrganization: Lake_West_Medical_CenterSchedule: Full-timeEmployee Status: Regular - Shift DaysJob Type: StandardJob Level: Entry LevelTravel: NoRemote Work: NoJob Posting: Mar 27, 2026, 5:45:57 PM