HR Operations Manager

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!Ontic is a leading global aerospace OEM trusted by the world’s aviation leaders. Ontic’s Chatsworth, CA, site specializes in precision engineering, MRO, and new solutions for parts at risk of obsolescence. With over 1,400 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow at pace.Our team is looking for a HR Operations Manager which can be based in any of our 3 locations, California, North Carolina, Florida - Reporting to the HR Director, the HR Operations Manager USA oversees HR operations (including USA payroll) while supporting global HR metrics, SOPs, systems, and HR Service Desk operations. The role partners closely with US HR Directors, Business Partners, COEs and system owners to ensure HR processes, data integrity and reporting meet high standards across the USA.This role plays a critical part in supporting and shaping the future global shared services strategy by developing streamlined processes, enhancing automation, and implementing robust governance across the employee lifecycle within the USA.HR Operations Manager Main ResponsibilitiesSupport automation opportunities globally in the transactional worldMetric dissemination for MBRs, including Starter, Leaver, attrition data for global consistency in ELT presentation & easy global roll up.USA HR SOP and policy management, governance and repository management, including version control and annual review (inc the HR Library) in partnership with global HR Directors & HRBPsOwner of the HR ServiceDesk to include: Ensuring tickets placed on Hold are pushed back out to owners and resolved or closed in a timely mannerLead the global consistency of response to queries – inclusion of reminders of info available on the Gateway, or provision / direction to instructions to find absence hours on WD so that employees self-serveIn partnership with the HRDs, develop the HR Admins to triage all tickets before passing them to COEs or BPs, and with the aim of supporting any site through building the knowledge bank in the systemBasic metrics for HRDs and for inclusion in monthly MBRs:Analysis of tickets raised by site and the group managing the resolutionThemes of tickets and recommendations for automation of responses or improvements to self-serve Gateway contentTAT / SLA achievedUSA audit support as directed, to include but not limited to Sarbanes Oxley.Centralization of all USA Administration, to include but not limited to: Actively review and continuously improve HR processes and procedures, focusing on continuous improvement and automation.Employee Life Cycle AdministrationAnnual updating of site HandbooksOversee USA Payroll Operations to include processing review.Own the relationship with the Outsourced Payroll provider to ensure a consistent and successful processFacilitation and vendor management of the USA Drug & Alcohol policy.Engagement with key stakeholders to support and deliver HR activitiesQualifications & SkillsDegree in Business/HR or similar disciplineProven experience leading HR Services / HR Operations in a regional or global environment.Demonstrable experience implementing or scaling shared services models.Strong project management skills, ideally with experience delivering global change.Track record of developing and implementing sophisticated processes and workflows, including system changes where appropriateExperience in leading transaction automation opportunitiesDemonstrable experience of building relationships with key stakeholders and successfully executing projectsExceptionally analytical with strong trouble-shooter and problem-solving skills, able to develop solutions to a variety of problemsHighly numerate and a proficient Microsoft Excel userExperienced user of Workday or other such HRISOur BenefitsComprehensive medical insuranceCompetitive PTO, holiday pay, and sick leaveCompany 401K plan with up to 4% matched contributionAnnual bonus program (varies by level and discretionary based on company and individual performance)Flexible working arrangementsPaid volunteering opportunitiesAccess to mental health champions across our sitesCommitment to developmentEmployee referral program , EOE/Minority/Female/Sexual Orientation/Gender Identity/Disability/VeteranCompensation Pay Range$140kPlease click here to review Ontic's California Consumer Privacy Act policy.Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected VeteranStatus, or any other characteristic protected by applicable federal, state, or local law.This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person ” as defined by 22. C.F.R.120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee.