Lumber/Hardware Sales Consultant (Inside/Outside Sales)

Lumber/Hardware Sales Consultant (Inside/Outside Sales)Location: Big Rapids Lumber & HardwareSummary: Responsible for serving BRL&H customers in an engaging way. Our purpose is to provide our existing and new customers with value, form and function building products. We provide our customers with the best customer service in the industry. This is a sales position and it will include meeting with walk-in customers, talking with phone-in customers, and occasional job-site visits. You will participate and contribute to company goals and our strategic plan.Core Duties and Responsibilities:Greeting customers as they enter our office/showroomWriting up walk-in and phone-in customers' ordersAnswering phone calls and emailsAssisting customers with pricing, product and delivery status informationEngaging in customers' projects Asking questions to qualify customer needsReturning project quotes in a timely manner (based on customer need)Following up on possible ordersContinual responsibility of being a cooperative resource to customers and fellow employeesPricing responsibility on special order product along with gross margin accountability Working knowledge and everyday use of technology including but not limited to email, phones, internet, MS Office products, Epicor and various vendor programs.Showroom procedures Sales and inventory responsibilitiesGeneral knowledge on all of BRL&H products and servicesAssist with any other needed items or task to ensure corporate successQualifications / Requirements:Energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.Leadership and organizational abilities.Outstanding interpersonal and communication skills.Strong analytical and cognitive skills.Commitment to company values.Ability to solve problemsA passion for customer serviceDetail orientedAbility to work a flexible schedule (Possibility of 1-2 Saturdays 8:00-2:00 a month)Success Factors: Personal characteristics/behavior that contribute to the ability to do your job well:Respect for employees, customers, vendors and management.Respect for the Organization and its informationWillingness to serve the customerTeamwork mentalityMaintain a positive work atmosphere by acting and communicating in a cooperative manner with customers, co-workers, vendors & management.Education / Training / Experience:High School degree a minimum (college degree preferred)Experience in the Building Industry (a strong plus)Retail and/or sales experienceWorking knowledge on deliveries and wood-shop operationsBenefits (Full Time Employees) We offer a competitive benefits package offering the following:Medical and Dental coverage optionsCompany Bonus Plan401k with company matchPTO and paid holidaysPosition Opportunity: Status: Full and part-time positions available Hours: Facility is open M-F 7:00-6:00, Sat 8:00-2:00 Compensation: $14-$20 an hour