Hotel Front Desk Agent

Exciting opportunity to be a part of the opening team for the "New" Spark by Hilton Clifton.We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Responsibilities:Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programsPerform regular bookkeeping duties: make sure hotel guest information is current and correctGreet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card informationMitigate customer complaints as neededWork with the housekeeping staff to ensure rooms are ready for new guestsQualifications:Working knowledge of Microsoft Office and reservation management systemsWell-versed in taking telephone calls and handling stressful situations1+ year of hotel industry experience or related job preferredMust have graduated high school, received a GED or equivalentDisplays impeccable interpersonal, time management, organizational skills, and customer service skillsAbout Company:Find us right on Route 3 in Clifton, close to New Jersey's best attractions. We're five miles from American Dream's retail and entertainment complex and The Meadowlands Sports Complex, home to MetLife Stadium. New York City is just 10 miles away.