Customer Support Representative

Location: Northern Kentucky – Hybrid (3 days/week in office)Work Schedule: Standard business hours with occasional weekend support based on customer needsJob Type: Full‑TimeExperience Level: Entry‑Level (flexible)Reports To: CEOCompany DescriptionC2 Keep is a cloud-based solution designed for Controlled Substances Act (CSA) compliance, audit preparation, and inventory management. Founded by former pharmacy director Roland Achenjang, the platform offers automated tasks, real-time insights, and enhanced security to address the challenges faced by DEA registrants. Trusted by over 2,000 users nationwide, C2 Keep enables efficient operations, improved compliance, and stress reduction. By streamlining reporting and ensuring patients receive accurate medications, the system empowers users to maintain confidence and focus on patient care.The OpportunityWe are looking for a Customer Support Representative to join our growing startup team. This role is critical to the customer experience and focuses on white‑glove onboarding and ongoing support. You will work directly with pharmacy customers from day one, guiding them through onboarding, system setup, training, and daily use of the platform. You will also provide hands‑on support across multiple channels and serve as a trusted partner for pharmacies using C2 Keep to manage controlled substances. This role reports directly to the CEO and requires close collaboration with internal teams.Impact You’ll MakeDeliver a high‑touch, white‑glove onboarding experience for new customersHelp pharmacies successfully transition to C2 Keep’s platformSupport safe and compliant controlled substance managementBuild strong, long‑term customer relationships through reliable supportRepresent the voice of the customer inside a growing startupCore ResponsibilitiesLead customer onboarding from start to finish, including setup, training, and go‑live supportProvide ongoing customer support via phone, email, chat, and ticketing systemTroubleshoot technical issues and guide customers through platform usageSupport controlled substance compliance workflows and questionsAssist with inventory transfers, integrations, and pharmacy system alignmentWork with pharmacy software systems and drug suppliers during onboarding and supportCoordinate with internal teams to resolve issues and improve the customer experienceTravel as needed for customer onboarding, go-lives, and conferencesOccasionally provide weekend support based on customer needsSkills & ExperienceRetail or Long‑Term Care (LTC) pharmacy experience is highly preferred and strongly encouragedExperience as a pharmacy technician is a plusExperience with pharmacy systems and drug suppliers is a plusVery comfortable with technology with strong ability to learn new systems quicklyExcellent communication skills with professional staff at all levelsStrong attention to detail and problem‑solving skillsAbility to manage multiple customer needs in a fast‑moving environmentComfortable working in a startup setting with evolving processesMust reside in the Cincinnati/Northern Kentucky area and work hybrid (3 days per week in office)What We OfferOpportunity to work directly with company leadershipHands‑on role with meaningful impact on customer success and safetyCollaborative startup environmentFlexible, fast‑paced work with real ownershipOur CultureAt C2 Keep, we value:Kindness and respectReliability and accountabilityInnovation and continuous improvementHigh standards and attention to detailWe’re building more than software. We’re helping make healthcare safer.