Customer Service Representative

Job Title: Customer Service Representative (CSR)Location: Burlington, VTDuration: 6+ Months Contract with possible ExtensionKey ResponsibilitiesHandle customer queries via phone, chat, and emailManage issues from identification to resolutionCoordinate with internal teams for escalationsMaintain accurate documentation and track issue statusBuild customer relationships through problem-solving and guidanceRequirementsGains familiarity with Customer Care concepts, procedures, and methodologies.With guidance, performs routine customer care agent duties, including:Receiving and responding to customer requests,Tracking tickets within the customer care system,Troubleshooting equipment, software, and compatibility problems,Documenting customer issues, progress, and status