Director of Business Intelligence

Position Purpose: Provides leadership and strategic direction for Business Intelligence (BI), Artificial Intelligence (AI), and advanced analytics, establishing the bank’s data vision and governance framework to drive measurable business outcomes, regulatory confidence, and competitive advantage. This role bridges business strategy, data engineering, and AI innovation to enable smarter decision-making, improve operational efficiency, enhance customer experience, and support regulatory compliance and risk management requirements. This role will be accountable for translating data and analytics investments into measurable improvements in revenue growth, risk mitigation, operational efficiency, and customer experience. Job Duties and Responsibilities: Define and execute the bank’s Business Intelligence (BI) and Artificial Intelligence (AI)-enabled analytics strategy aligned with business objectives. Build and lead a high-performing, scalable BI and analytics function, including workforce planning, capability development, and succession planning. Serve as a strategic advisor to executive leadership and business line leaders across Retail, Corporate, Risk, Finance, Compliance, and Operations to identify analytics needs and recommend prioritization. Design and oversee enterprise BI solutions, dashboards, and executive-level reporting. Ensure data accuracy, consistency, and timeliness across all reporting platforms. Establish and oversee AI governance, model risk management alignment, and ethical use standards in line with regulatory expectations. Partner with Compliance to ensure AI/analytics align with model validation, audit readiness, and regulatory examinations. Translate complex business challenges into data and analytics use cases. Drive the adoption of AI and machine learning models to support predictive, prescriptive, and behavioral analytics. Identify, evaluate, and prioritize AI use cases (e.g., customer segmentation, fraud detection, credit risk, churn prediction, personalization). Ensure BI and AI solutions comply with banking regulations, data privacy laws, and internal governance frameworks. Support regulatory reporting, audits, and stress testing initiatives through robust analytics and data controls. Evaluate, recommend, and implement modern BI, AI, and analytics technologies. Champion automation, self-service analytics, and AI-driven insights across the bank. Collaborate with IT and information security teams on data warehouse architecture and data pipelines. Stay informed on emerging technologies and trends in banking, including FinTech providers, cloud services, and AI-driven analytics, to inform strategic decisions. Maintain knowledge of and ensure compliance with the Bank Secrecy Act and related regulatory requirements. Complete annual training as required. Participate in bank/community activities. Other duties as assigned. Skills and Abilities Required: Solid understanding of core banking systems, ancillary banking systems, and financial data models Strong understanding of banking products, customer data, and financial key performance indicators (KPIs) Knowledge of regulatory requirements impacting data management, reporting, and AI models Demonstrated ability to work with large, complex, and highly regulated datasets Ability to present insights clearly and effectively to senior management and non-technical stakeholders Proficiency with BI platforms (e.g., Power BI, Tableau, SQL Server, Excel, SSIS, H360BI) Advanced SQL skills and experience with enterprise data warehouses Strong communication and collaboration skills when working with non-technical stakeholders and vendors Solid understanding of banking products, financial statements, and performance metrics Experience and Education Requirements: Bachelor’s degree in Business, Finance, Economics, Analytics, Computer Science, or a related field preferred Minimum of six (6) years of experience in business intelligence, data analytics, or MIS, preferably within banking or financial services Minimum of three (3) years of experience leading or managing teams Experience working with Risk, Finance, or Compliance data is highly desirable Experience with cloud data platforms (e.g., Snowflake, Azure, AWS, GCP) Experience supporting regulatory, audit, or compliance-related reporting Physical Requirements: Typically requires sitting for long periods of time with intermittent stooping, bending, and walking. May occasionally lift up to 25 pounds which may include the need for independent mobility to: bend, reach, or kneel. Visual and auditory skills are required. Core Values in Action: Integrity: Leads by example with ethical decision-making, honesty, and accountability. Trust: Builds confidence through transparent communication and consistent follow-through. Respect: Treats others with kindness, professionalism, and appreciation for diverse perspectives. Better Together: Fosters collaboration and teamwork to achieve shared goals through strong, trust-based relationships. Client & Community Focused: Puts clients and community first through responsive service and meaningful engagement. Firstar Bank is proud to be an Equal Opportunity Employer: EEO/M/F/Disabled/Vets