Service Technician

Service TechnicianMcHenry, Illinois, United StatesThe purpose of the Service Technician is to perform repair, calibration, conversion, field service, training, and demonstration activities at both ITH and customer/field locations. Service Technicians are required to travel as scheduled for work at offsite locations. Service Technicians also perform general tasks related to toolbox fabrication, inventory, and provide backup support to other positions.Timely, accurately, and efficiently performs the following job duties:Repair/Service Work Inspects and repairs ITH tools both in the shop and the field. Performs in-house calibration of ITH tools.Field Service Work Travels (up to 40% of the time) to customer sites and offshore to operate ITH tooling on their applications.Computer/Database Work Enters repair information into the computer to make service reports, including tracking of parts used from stock.Toolbox Fabrication Modifies and prepares toolboxes for ITH tool kits, including painting and applying decals as needed.Booth Shipments for Exhibitions Packs and unpacks ITH booth and tools for various trade shows.Inventory Responsible for keeping records of inventory used for repairs and assists with physical inventory counting.Phones Answers phones and interacts with customers as needed to provide customer service.Training and Demonstration Travels (up to 40% of the time) to customer sites and offshore to perform training, offer demonstrations, and support the sales activity of the company.Conversions Performs product conversions according to production orders as required.The ability to:Timely, accurately, and efficiently carry out each of the job duties described abovePerform the work in a logical, orderly, and skillful mannerOrganize, prioritize, and complete all job responsibilities and objectives with minimal supervision, within assigned deadlinesFollow oral and written instructionsMaintain a high level of quality work product and outputWork in a harmonious manner, accept supervision and directions, and interact in a cooperative and professional manner with supervisor, co-workers, and customersWork in a team environment to provide good customer serviceMaintain regular and predictable attendanceWork full time and arrive for work on timeMaintain a professional business appearance and demeanorMaintain safe working conditions and perform work in a safe mannerThe mental and physical ability to perform each of the job duties described aboveRoutinely hear, see, and talk to effectively communicate in person and by telephone with supervisors, co-workers, and customersFrequently and accurately work on several tasks at the same time within assigned deadlinesRead and understand written documents and dataRead, understand, and follow written and oral instructionsPhysical Requirements:Must be able to lift 50 lbs unassistedMust be able to climb ladders and scaffoldingUse of illegal drugs and substances is subject to terminationTravel Requirements:Worker must have a valid driver's licenseWorker must be able to rent cars while travelingMust have:Strong hands-on skills for inspecting, repairing, and calibrating tools and mechanical systems (especially hydraulic or torque tools).Ability to operate technical equipment at customer sites and offshore environments, including setting up and troubleshooting tooling applications.Understanding of calibration procedures and standards to ensure tools are functioning accurately.Familiarity with electrical components and systems (if applicable to the tools) for diagnosing and performing minor electrical repairs or adjustments.MS Office ProficiencySkill in modifying, assembling, and preparing toolkits, including painting, labeling, and organizing tools properly.Ability to track parts used, maintain inventory records, and assist in physical inventory counts.Competence in demonstrating tool use and training customers on equipment in both one-on-one and group settings.Understanding of workplace safety procedures and compliance standards, especially for field and offshore environments.