Customer Service Representative

Overview Ag Worker Health & Services, founded in Montana in 1972, is seeking a Customer Service Representative for our Dillon, MT clinic. We are seeking a CSR with the passion and skills to be the first point of contact for our patients, staff and visitors. Our agency is committed to providing high quality care and providing a positive experience from the moment our patients walk through our doors. This role is perfect for an organized, empathetic, and professional individual looking to play a vital role in providing medical, dental hygiene and behavioral health care in a team-based atmosphere. Visit our website at agworker.org to find out why CSRs choose to work with our agency. Agency's General Mission Statement: To improve the health status of agricultural workers and their families and others living in rural poverty. Duties Greet patients and visitors warmly and professionally, both in person and on the phone Schedule, confirm, and manage patient appointments efficiently Oversee registration process, including gathering and verifying patient demographics and insurance information Collect co-pays, outstanding balances Manage phone systems, answer questions, direct calls or take messages Maintain patient records ensuring confidentiality Collaborate with clinical staff and team members to facilitate smooth daily clinic operations and patient flow Qualifications High School Diploma or equivalent Prior experience in a medical office, customer service, or secretarial role is preferred Bilingual in English-Spanish preferred Skills Must be able to perform general office duties such as typing and filing Must be able to effectively use technology and computer software (i.e. internet, e-mail, MS Word and Excel) Excellent written and verbal communication skills Strong organizational skills and attention to detail Commitment to exceptional customer service and patient satisfaction Pay: $18.00 - $20.75 per hour Expected hours: 40.0 per week Benefits: Health insurance Paid time off Work Location: In person