Strategic Advisor and Operations Lead, Checking & Deposits

DescriptionStrategic Advisor and Operations Lead, Checking and DepositsThis senior and highly visible individual contributor role sits within the Checking and Deposits organization and serves as an enterprise partner to senior leadership, providing strategic and operational leverage across a complex, highly matrixed business. The position goes well beyond administrative support and involves owning executive level work that shapes how the business is run, including developing leadership ready materials that synthesize complex financial, operational, and performance data into clear, decision focused narratives. The role partners closely with executives to translate strategy into action, establish disciplined operating rhythms, drive cross functional initiatives, and coach others on effective executive communication and presentation standards critical to sustained business performance.Locations and Work ArrangementRemote is not an option. Candidates must be willing to commute to one of the following hub locations with a hybrid schedule of four days onsite and one day remote per week, with flexibility, in one of the following hubs.* Wilmington, DE* Philadelphia, PAStrategic Presentation and Executive CommunicationLead development of executive level presentations that synthesize complex financial, operational, and performance dataCraft clear narratives aligned to strategic priorities and business outcomesTrain and coach others on effective executive communication and presentation standardsCross Functional Team MobilizationAssemble and structure cross functional teams to execute priority business initiativesDefine clear objectives, roles, and success measuresDrive collaboration and accountability across product, technology, operations, risk, and financeBusiness Performance Reporting and DashboardsOwn end to end coordination of business performance reportingCollect, validate, and integrate financial, operational, and market dataMaintain dashboards, trackers, and reporting artifacts tailored to different audiences, including executives and boardsCommunication Cadence and Update Channels* Design and manage regular communication forums and update channels* Ensure timely sharing of performance metrics, risks, issues, and opportunitiesMeeting, Agenda, and Operating Rhythm ManagementSet and manage agendas for broader leadership and team forumsCoordinate recurring meetings, track decisions, and ensure follow through on action itemsMaintain discipline around priorities and execution cadenceOffsite and Planning Event Leadership* Lead planning and execution of offsite meetings, workshops, and team events* Own agenda design, logistics, facilitation, and post event follow up to drive actionStrategic Initiative CoordinationServe as central coordination point for major strategic initiativesMonitor timelines, resourcing, budgets, and dependenciesPartner with senior leaders to ensure initiatives deliver intended outcomesProcess Improvement and Operational Excellence* Identify opportunities to streamline support processes and improve efficiency* Introduce best practices and leverage tools and technology to enhance productivityRisk Management and Compliance* Ensure all activities align with risk management and compliance standards* Partner closely with legal, finance, and risk teams to maintain integrity in reporting and communicationsRequired QualificationsBachelor's degree in Business Administration, Management, or related fieldAdvanced degree preferredEight or more years of experience in business operations, executive support, or large scale program managementStrong experience in strategic planning, executive communications, and cross functional leadershipExcellent written and verbal communication skillsStrong organizational skills, attention to detail, and ability to manage competing prioritiesHigh proficiency with productivity tools, analytics platforms, and presentation softwareReporting StructureReports directly to the Head of DepositsPartners closely with business leaders, project leads, and executive stakeholdersMay have direct people leadership responsibility for business support resourcesSuccess MeasuresQuality and impact of executive presentations and communicationsEffectiveness of cross functional team mobilization and deliveryAccuracy, timeliness, and usability of performance reportingStrength of operating rhythm, meeting discipline, and execution follow throughSuccessful planning and outcomes from offsites and strategic eventsContinuous improvement in support operationsAdherence to risk and compliance standardsPay TransparencyThe salary range for this position is $127,000 to $184,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay will be determined based on several factors, including work location, relevant skills, and experience.Citizens offers competitive compensation and comprehensive benefits including medical, dental, and vision coverage, retirement benefits, maternity and paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens' paid time off policy exceeds the mandatory paid sick or paid time away requirements of all local and state jurisdictions in the United States.For an overview of benefits, visit https://jobs.citizensbank.com/benefits#LI-Citizens1Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Background CheckAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.BenefitsWe offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.View BenefitsAwards We've ReceivedGlassdoor Best Place to Work in Consulting, Finance & InsuranceHuman Rights Campaign Corporate Equality Index 100 AwardNewsweek America's Most Charitable CompanyThe Banker'sUS Bank of the YearDave Thomas Foundation's Best Adoption-Friendly WorkplaceDisability:IN Best Places to Work for Disability Inclusion