Senior Engineer, Network

OverviewSenior Engineer, Network at Citadel Credit Union. This position's primary responsibility is the coordination and technical hands-on implementation of strategic projects relative to growth of the networking infrastructure and technology. Secondarily, the incumbent is expected to work hands-on in all infrastructure activities in support of the Citadel Federal Credit Union LAN/WAN, including administration of servers, Cloud, software applications and networking hardware.ResponsibilitiesOrganizational and Departmental Strategic Projects: Ensure effective and timely implementation of projects following the ITIL processes.Work with business units to analyze software and hardware needs.Collaborate with each department to determine how software updates, enhancements and new modules will affect and change operations within the department and credit union.Communicate and record client needs, issues, and internal needs when applicable and provide follow-up feedback to involved parties.Thoroughly test and document all updates, enhancements and new modules.Document all software for training purposes.Create and update internal reports.Demonstrate ability to learn, understand, and apply new technologies.Conform to shifting priorities, demands and timelines; react promptly to project adjustments and alterations.Cross-train other department staff members on new technology implementations.Work with outside vendors to optimize performance of the network.Develop strategic plans for future implementations relating to hardware and software.Participates in budget research and preparation.LAN/WAN EngineeringAssume a Level 3 support role for escalated Help Desk tickets.Ensure that written procedures are documented for all functions within the IT Department and are updated as needed.Act as backup for the Senior and Junior Network Administrators to maintain operations.Participate in disaster recovery planning and quarterly testing to ensure the prompt and continued delivery of all information services.Responsible for quality reviews and standards; participates in audits.Perform additional duties as assigned.ExpectationsProjects an image of professionalism in appearance and manner; abide by Citadel's dress code.Communicate effectively with departments; listen attentively and use clear, polite communication.Demonstrate adaptability when interacting with credit union employees and management.Adhere to Citadel policy of confidentiality 100% of the time.Arrive promptly to work; schedule time off in accordance with policy.Must be willing to be on call after hours.Strong desire to be part of a winning team.Continually develop a full understanding of the LAN/WAN and keep professional skills up to date.Maintain a high-energy, multitasking capability in stressful situations.Qualifications and Education RequirementsMinimum of eight years banking and networking experience required.Working knowledge of networking architectures and protocols.Working knowledge of Network Design and Architecture.Experience in Windows-based networks and related protocols required.Experience with Exchange and Citrix environments preferred.VCP Certification preferred.CCNA and/or CCSP Certification required.Process management experience/certification preferred (ITIL/MOF).Bachelor's Degree in related field required.Five years demonstrated technical network experience may be substituted in lieu of degree.Functional Area Skills/KnowledgeExperienced professional requiring little or no supervision.Analytical skills — process flow analysis and systems analysis.Ability to learn and apply new technologies effectively.Ability to diagnose technical problems quickly and develop effective solutions.Strong familiarity with project management software such as MS Project.Business/Professionalism skills — professional judgment and presence are required.Excellent oral and written communication skills required.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionEngineering and Information TechnologyIndustries: BankingReferrals increase your chances of interviewing at Citadel Credit Union.J-18808-Ljbffr