Call Center Representative (ON-SITE!)

Hiring for Call Center Representative (FULLY ON-SITE!) in Boston, MA.Public transit is the best option to get to this location on Longwood Ave (very limited parking options)Pay: $22/hrTraining will be 2-3 weeks on-site from 9AM-6PMAvailable 1st shift: 8 hour shift between 7AM-6PM. MUST work either every Saturday OR every Sunday. Would be working 4 week days and one weekend day.Available 2nd shift: 2PM-11PM 4 week days and every Saturday.Job DescriptionThese positions handle all calls going into specific hospitals main lines – then the call center rep will provide initial assistance and move forward with appropriate steps (i.e. taking a message, redirecting calls, paging employees, etc.)Answer, screen and process incoming centralized attendant, radio-paging, and telephone answering service calls from a diversified customer base. Act in a prompt, accurate, and courteous manner while maintaining established standards, call statistics, and proper phraseology.Perform to meet all Call Center performance measures.Adhere to all company policies and procedures, including but not limited to, attendance and promptness.Respond to requests for direct dial numbers, department numbers, physician on-call status and department functions utilizing proprietary software.Take messages for offices to ensure that information is obtained and delivered to the desired customers’ expectations.Process calls for foreign languages following client instructions to ensure proper billing.Update databases, including on-call statuses and customer profiles to reflect the most current contact location of personnel.Prepare, code, and process a variety of transmittals to include directory changes, physician sign-outs, account profile changes, etc.Maintain confidentiality of client information.Maintain regular attendance; attendance is required during emergency situations/inclement weather.Refer unusual call requests, technical problems, and complex inquiries to management as needed.Required QualificationsHigh School Diploma or equivalent.Minimum of two years of call center and/or experience in dealing with the general public in a customer service capacity.Familiarity with medical terminology and servicing telephonically preferred.Excellent verbal and written communication skills with the ability to present clear, concise, and timely communications. Work with a sense of urgency, courtesy, and tact.Ability to operate general office equipment. Typing speed of 35 WPM.Ability to process a high volume of calls in a fast paced environment.Ability to overlap and take multiple types of calls with various pieces of equipment simultaneously.Ability to manage multiple tasks concurrently in an occasional stressful environment.Professional interpersonal style: ability to interact and work with a diverse range of people.Ability to work on several different unrelated tasks at the same time.Exhibit a ‘can-do’ attitude and flexible work style approach.Ability to adhere to a changing work schedule; arrive to work on time.Ability to adapt to flexible work schedule to meet Call Center operational demandsPatience and flexibility to meet challenges of constantly changing demands.Ability and willingness to be on-call and work a flexible schedule, including nights, weekends, and holidays.Ability and willingness to maintain confidentiality at every level.#zipThe post Call Center Representative (ON-SITE!) appeared first on Complete Staffing Solutions.