Customer Service Representative

Company Description ETI Solid State Lighting provides cutting-edge LED lighting solutions designed for commercial, industrial, and residential clients across the United States and Canada. Recognized as one of the largest LED lighting manufacturers in the North American market, ETI offers high-performance, value-driven products. With headquarters in Wheeling, IL, and a 190,000-square-foot distribution center, along with another in Dallas, TX, ETI prides itself on innovation and quality throughout the entire manufacturing process. Supported by a global management team, the company is dedicated to crafting advanced lighting solutions that brighten the future for its customers. Role Description This is a full-time hybrid role for a Customer Service Representative based in Atlanta, GA, with the option for partial remote work. The Customer Service Representative will provide support by promptly addressing customer inquiries, resolving issues, and ensuring superior customer satisfaction. Day-to-day tasks include managing customer communications, processing orders, troubleshooting problems, and collaborating with internal teams to deliver exceptional customer experiences. Qualifications Proficiency in Customer Service and Customer SupportStrong experience in enhancing Customer Satisfaction and ensuring positive Customer ExperiencesExcellent communication and interpersonal skillsAbility to work both independently and collaboratively in a team environmentExperience with CRM tools and Microsoft Office Suite is a plusHigh school diploma or equivalent is required; additional certification or training in customer service is a plus