Field Service Controls Engineer - Robotics & Automation

Fully RemoteAs a Field Service Controls Technician – Robotics & Automation with RHI Magnesita, you will play a critical, customer-facing role supporting the installation, commissioning, maintenance, and troubleshooting of advanced refractory application and robotic equipment across multiple industrial sites.This is a high-travel, field-based role (~70%), supporting customers throughout the continental U.S., with a strong focus on the southern region and regular support in York, PA. Candidates should have convenient access to a major airport to support frequent and efficient travel to customer sites.While travel is a core part of the role, it is structured to support work-life balance. Technicians are typically home on weekends, with travel schedules designed to avoid continuous Monday–Friday assignments whenever possible. In addition, you can expect dedicated non-travel time (approximately one week per month) to focus on administrative work, training, and recovery between assignments.You will serve as a key technical expert in both electrical systems and automation controls, ensuring equipment operates safely, reliably, and at peak performance while delivering a best-in-class customer experience.What You’ll DoLead installation, commissioning, and startup of robotic and automated machinery at customer sitesTroubleshoot and resolve electrical, controls, and mechanical issues in live production environmentsPerform preventive maintenance and repairs to ensure optimal system performanceSupport and train customer technicians and operators on equipment usage and maintenanceProvide on-site technical expertise for automation systems, PLCs, and VFDsCoordinate with internal teams and third-party vendors for complex service needsReport machine condition, performance insights, and spare parts requirementsEnsure all equipment meets safety, operational, and compliance standardsPartner with sales and operations teams to support customer success and continuous improvementTake ownership of service execution and drive high-quality outcomes in the fieldWhat You BringWillingness and ability to travel ~70% (frequent regional and national travel required)3+ years of experience in field service, commissioning, installation, or maintenanceStrong electrical troubleshooting skills with exposure to industrial automationWorking knowledge of PLCs, VFDs, and control systems (programming not required)Experience supporting automated or robotic equipment in industrial environmentsMechanical aptitude and hands-on problem-solving abilityStrong customer-facing and communication skillsProficiency with MS Office (Excel, Word, Outlook, Teams)What We OfferCompetitive compensation and benefitsOpportunities for hands-on technical growth in automation and robotics systemsExposure to advanced industrial equipment across diverse customer environmentsA collaborative, safety-focused work environmentA dynamic, field-based role with variety and impactAdditional Benefits Of The RoleStructured travel model with consistent home time on weekendsDedicated non-travel time each month for administrative work, training, and recoveryAbout RHI MagnesitaRHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes in a wide range of industries. Serving customers around the world, RHI Magnesita has more than 20,000 employees in 65 main production sites (including raw material sites), 12 recycling facilities and more than 70 sales offices.RHI Magnesita’s team in North America helps build refractory products that solve the most extreme manufacturing challenges. From advanced lithium-ion batteries for laptops and EVs and specialized glass on smartphones and tablets, to the steel and cement that build the world around us, our high-performance bricks and linings make it possible to melt, bend, shape, and refine these materials at extreme temperatures.With a vertically integrated value chain, RHI Magnesita has helped forge the materials that build industries and economies for almost 200 years. Refractory products are essential to the production processes for cement, steel, aluminum, and many other industrial producers in the region.Come get fired up with our North American team!Nearest Major Market: York PANearest Secondary Market: Lancaster