Call Center Representative

Company Description QVC PLC is a retail and customer-focused organization dedicated to delivering engaging shopping experiences and reliable service. The company values teamwork, integrity, and responsiveness in every interaction with customers and colleagues. At QVC PLC, team members work in a fast-paced environment that emphasizes clear communication, attention to detail, and consistent follow-through. The organization supports ongoing learning and development to help individuals grow their skills and advance their careers.Role Description This is a part-time, on-site Call Center Representative role based in Gaston, SC. The Call Center Representative will handle inbound and outbound customer calls, respond to product and order inquiries, and provide clear, accurate information to support purchasing decisions. Daily responsibilities include resolving customer issues, processing orders, tracking shipments, updating account information, and documenting interactions in the system. The role requires following call center procedures, meeting service level and quality metrics, and escalating complex issues when necessary. The representative will collaborate with team members and supervisors to ensure consistent, high-quality service and a positive customer experience.Qualifications Experience in customer-facing roles such as Customer Service Representative or Call Center Representative, with a focus on high-quality Customer Support.Proven ability to drive Customer Satisfaction through active listening, clear communication, and timely issue resolution.Strong Interpersonal Skills, including empathy, professionalism, and the ability to de-escalate challenging situations.Computer Literacy, including comfort with call center software, CRM tools, email, and basic data entry.Clear and professional spoken and written communication skills in English.Ability to work on-site in Gaston, SC, with reliable attendance and punctuality.Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.High school diploma or equivalent; prior call center or retail customer service experience is preferred but not required.