Senior Customer Account Specialist (Remote)

Responsibilities Establish, build, and maintain mutually beneficial relationships with assigned Trust Accounting clients. Provide full-service reconciliation (from 1st tier/routine to 2nd tier/complex) to escrow and title partners focusing on complex customer issues. Analyze customer needs, identify problems, research issues, and recommend solutions.What You'll Do:Compare financial records:Reconciliation specialists examine a company's escrow accounting records, such as ledgers and bank statements, to ensure they match.Identify discrepancies:They look for any inconsistencies or errors between different financial sources.Investigate and resolve:When discrepancies are found, they investigate the causes and work with clients to resolve them.Ensure accuracy:Their primary goal is to maintain the integrity and accuracy of financial data.QualificationsBachelor's degree or equivalent combination of education and experience.5-7 years of directly relevant reconciliation, accounting, or audit work experience; mortgage or title insurance industry preferred.Proficient in Microsoft applications (Word, Outlook, Excel) and demonstrate the ability to learn custom applications.Excellent verbal and written communication skills.Strong analytical skills and attention to detail.Knowledge of accounting principles.Experience with financial software.Ability to work independently and collaboratively.Pay Range Pay Range: $64,300.00 - $85,700.00 Annually. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.Legal and EEO Statements First American considers all qualified applicants, including those with arrest or conviction records, in a manner consistent with applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act). First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administering or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.Note Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County.Benefits First American offers a comprehensive benefits package, including medical, dental, vision, 401k, PTO/paid sick leave and an employee stock purchase plan.#J-18808-Ljbffr