IT Support Analyst

Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU.If you'd like to build the world's best AI cloud, join us.Note: This position requires presence in our Bellevue office location 4 days per week; Lambda’s designated work from home day is currently Tuesday. What You'll DoAs an IT Support Analyst, you will play a critical role in ensuring the smooth operation of our IT infrastructure and systems. You will provide hands-on support to our employees, troubleshooting a wide range of hardware, software, and network issues. Your expertise will be crucial in maintaining our IT assets, implementing new technologies, and contributing to projects that enhance our infrastructure.YouHave 4+ years of experience with critical IT systems and services supporting user productivity, SaaS services, inventory management, and customer service. Have experience troubleshooting across multiple client operating system / application platformsHave experience with basic networking configuration and troubleshootingPays attention to detail and has the ability to produce high quality documentationYou are action-oriented and have a strong willingness to learnAre an excellent communicator and thrives in an engineering centric environmentNice to HaveSpecific experience with Google, AWS, Azure, or similar cloud platform and service infrastructureMDM configuration and management experience (JAMF, Intune)SaaS IDP administration experience (SAML, OAuth, OIDC, Okta preferred)Experience working with regulatory and compliance overlaysExperience with day to day use of Atlassian software productsSalary Range InformationThe annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.About LambdaFounded in 2012, with 500+ employees, and growing fastOur investors notably include TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent CoveWe have research papers accepted at top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOGOur values are publicly available: https://lambda.ai/careersWe offer generous cash & equity compensationHealth, dental, and vision coverage for you and your dependentsWellness and commuter stipends for select roles401k Plan with 2% company match (USA employees)Flexible paid time off plan that we all actually useA Final Note:You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.Equal Opportunity EmployerLambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.Compensation Range: $112K - $149K