Mid-Level IT Systems Administrator

Are you passionate about business technology solutions? We are always interested in meeting talented people who are passionate about business technology solutions. Thank you for your interest in joining Think Connected. Currently, we are actively hiring for the Mid-Level IT Systems Administrator. We also encourage you to review the job description for our Help Desk Specialist position to see if it could be a good fit for you in the future. We are always happy to review applications from talented IT professionals who are passionate about providing excellent customer service. If you are interested in talking to us, please submit your resume to careers@thinkconnected.com Think Connected is looking for entrepreneurial and skilled IT professionals interested in joining a fun and fast-paced IT services firm. Our office is located in the East Cut district of San Francisco. We are looking for top-notch IT professionals who thrive and enjoy providing services that keep our customers' businesses humming. Founded in 2003, Think Connected is well versed in providing proven standard solutions to a wide array of small to medium-sized businesses. We manage clients from a spectrum of industries including architecture, engineering, sustainability consulting, real estate development, construction, and data center operators. By combining Managed Services, Data Center Services, Consulting Services, and Supplemental IT Support together, Think Connected is a true single-source IT Service provider in the SMB market. You are a multi-faceted superstar that loves getting up in the morning to make people's lives better and more efficient through the use of information technology. You have been known to take on projects where you have had minimal subject matter exposure and have exceeded all expectations on your delivery of those projects. If this sounds like you, please ensure you meet the requirements below and submit your resume today! Compensation/Benefits: Highly Competitive Salary, Commensurate with Experience Health, Dental and Vision insurance Matching 401k plan Ample PTO and paid company holidays Performance-based bonuses Requirements: Bachelor's Degree with 3-5 Years MSP Experience Passion for IT Technology and Delivery Impeccable communication and organizational skills with exceptional attention to detail Capable time management skills Friendly disposition and a great sense of humor Loves working with and helping people Desired Skills: System Administration Server virtualization using Hyper-V and VMware Account and permission setting within MS365 (Email, SharePoint, MS Teams, etc) and/or Google Workspace Advanced configuration of Microsoft Server Administration (including Active Directory and Group Policy) for on prem and Entra ID Creating, managing, and maintaining backup systems and software (Veeam, ShadowProtect) Configuring users and devices for VOIP services like MS Teams, Zoom, Ring Central, or GoTo Networking Ability to configure Meraki networking (MX/MX/MR devices) Implement VLANs Configuring access rules Maintaining security and monitoring of access Security SIEM reporting and alerting management Understanding of Incident Management Remote Monitoring and Management Autotask/Datto or similar systems MDMs Responsibilities: Provide frontline and escalated support for Windows and macOS endpoints, productivity apps, and line‑of‑business tools Administer Microsoft 365 (Exchange Online, SharePoint/OneDrive, Teams, security/compliance basics, conditional access, identity hygiene) Configure and troubleshoot Meraki networking (MX/MS/MR devices, VLANs, VPNs, firewall rules) Use RMM tools for monitoring, patching, and automation; contribute to script libraries Lead small projects (workstation refreshes, email/domain cutovers, Wi‑Fi enhancements) Communicate clearly with clients and document all work in the ticketing system (Autotask PSA) Follow and improve SOPs/runbooks; maintain environment documentation Follow and support management in their direction and leadership and collaborating in achieving company goals Provide best-in-class IT services to Think Connected's customers Maintain excellent customer service to all customers in all situations Be an escalation point for other team members Assist with monitoring and tracking of service tickets to ensure that resolution occurs within the customer's scope of services Job Type: Full-time This is a 100% onsite position in San Francisco Experience: MSP: 3-5 years (Required) Education: Bachelor's Degree (Required) Additional Considerations (pluses): SIEM platforms (Log360 Cloud, Sentinel) Backup platforms (Veeam,ShadowProtect) Desire to gain more exposure to best in class technology services SharePoint Online implementation Database design or administration Scripting or coding skills (HTML 5.0/CSS, Powershell, JavaScript, etc) Experience utilizing Autotask & Datto RMM to perform MSP functions Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.