ACC Account Manager

Alliance Mobile - An AT&T Authorized Retailer ACC Account Manager Cleveland, OH About Alliance Mobile: We are a dynamic and rapidly growing partner of AT&T, their second largest in fact. We are committed to providing exceptional experiences for both guests and team members. We pride ourselves on a supportive and driven work environment that fosters professional and personal growth. With over 30 years in the telecommunications industry and operations across 21 states, Alliance Mobile offers a collaborative, friendly atmosphere, comprehensive rewards, and a focus on growth and development to start or grow your career! Primary Responsibilities: Prospect for new and existing customers at ACC Properties and Multi-Dwelling Units working closely with Account Managers within AT&T Connected Communities with a focus of meeting or exceeding the following guidelines. 2 visits/property/month and 1 onsite event per week. Daily follow up calls/customer service, and report daily results. Research and analyze existing accounts for additional sales and revenue opportunities, account discounts, renewal eligibility, with a focus on Wireless, Fiber Internet, and DIRECTV Stream. Report on performance regarding goal setting for weekly and month-to-date GP per opportunity, Subsidies, Attachment Revenue, and Activations. Assists sales organization in providing post-sales support for customer orders. Manage personal training and learning paths for AT&T training monthly, quarterly, and annually. Ability to manage and report on monthly forecast and complete all expenses reports accurately and on time. Build and maintain strong relationships with AT&T Connected Communities a specialized division of AT&T dedicated to creating alliances with community ownership and management groups. Manage customer account issues and resolutions through superior customer service. Ensure all customers are assisted in a friendly, prompt, professional and ethical manner. Prepare action plan for monthly ACC OPS Review focusing on 3-month performance report at assigned properties. Professional approach and demeanor to be able to communicate and interact with AT&T customers and AT&T Account Managers and Leadership. Self-driven to Succeed, Great presence in person, ability to create positive relationships in person and pivot to overcome objections Qualifications: Sales skills Strong customer service skills Strong communication skills (written & oral) Successfully complete a background check, driver’s license check and substance abuse testing A valid driver’s license and good driving record Employee must be able to work flexible hours, including evenings & weekends Time Management Prospecting Skills Relationship Building Pipeline/Funnel Management Experience in the property management industry preferred Benefits: Medical, Dental, Vision, 401k Accruing Paid Time Off Holiday Pay Parental Leave Bonuses 50% off AT&T Wireless Bill and more Employee Discounts Tuition Support Compensation: Salary: Annually plus monthly commission Benefits: Medical, Dental, Vision after 60 days of employment as well as LTD, STD, and Life PTO Education Required High School or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.