ServiceNow Developer

Design, develop, and maintain ServiceNow applications, workflows, business rules, UI policies, UI actions, Flow Designer flows, and scripted components across core modules (e.g., ITSM, CMDB, Asset Management, Integrations).Lead API and integration development to support external customer and partner use cases, including designing secure REST APIs, webhooks, and event-driven push patterns for downstream systems.Build and support ServiceNow integrations using bestpractice patterns and platform capabilities (e.g., IntegrationHub/Spokes, MID Server, REST/SOAP, scripted REST APIs) while enforcing authentication, authorization, and data minimization standards.Partner with security, compliance, and platform governance teams to ensure integrations (especially external-facing endpoints) meet required controls for data protection, auditing, and performance.Serve as a technical lead on complex initiatives, providing guidance on architecture, data models, integration strategies, and development standards.Partner with product managers and business stakeholders to translate requirements into scalable technical solutions, including defining interface contracts and field mappings for integrations.Ensure solutions adhere to platform standards for security, performance, availability, and maintainability; proactively identify and remediate scalability and reliability risks.Lead code reviews and promote development best practices across the ServiceNow team (testing, source control, peer review, CI/CD, and release governance).Troubleshoot and resolve production issues, performing root cause analysis and implementing durable fixes; support incident/problem management processes.Support platform upgrades, patching, and feature adoption to ensure continued platform health, including remediation of breaking changes and regression testing.Contribute to documentation, knowledge sharing, and continuous improvement of ServiceNow development processes, including API documentation and runbooks.