Credit and Collections Specialist

Who we are:Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.The Accounts Receivable Collections Specialist is responsible for working with an assigned portfolio of business-to-business credit term accounts. This role is the point of contact for customers within this portfolio.Visual Comfort Offers:Work-Life Balance: Monday - Friday, 7:00am - 3:00pmTraining & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.Paid Time Off: Generous vacation accrual and paid time off policies.Holidays: 7 paid holidays per year, in addition to 2 floating holidays.Compensation: Competitive compensation planHealth Benefits: Visual Comfort pays the majority of employees medical, vision, and dental coverage, available starting the first of the month following your start date.Insurance: Company-provided life insurance and short-term disability coverage.Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.How success is defined:Manage assigned customer accounts to ensure they are maintaining established credit privilegesPerform audits and reconciliations, while resolving account issuesCollaborate with Customer, Sales, and internal operations, ensuring resolution of customer issues in a professional, respectful, and timely mannerProcess and review account adjustments, small balance write offs, credit memos and refunds for assigned customer accountsResolve discrepancies which may result from short payments, product returns, pricing, or co-op, etc.Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problemsExhibit and adhere to the established Visual Comfort Company Values.Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon scheduleBe fully present in the workplace to effectively collaborate and communicate amongst co-workersWhat you will bring:Associate's degree with specialization in Accounting, Finance, or BusinessTwo years of previous experience in Credit and Collections, or Accounts ReceivablesMust be able to read, write, and speak English.Strong aptitude for and proficiency navigating systems and programs including Microsoft Word, Excel, and Outlook.Exceptional organizational and time management skills, with a strong attention to detailAbility to prioritize and handle multiple tasks and changing prioritiesMust demonstrate maturity in judgement, commitment, dependability, punctualityAbility to achieve results both independently and through others by fostering a spirit of teamwork and cooperationDemonstrate exceptional communication across all contact channels, including email, chat and phoneEquivalent combinations of education and experience will be considered for this roleCompensation Range: $25.00/hr - $26.00/hr#LI-OnsiteQualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.