Referral & Front Office Coordinator

Job SummaryThe Referrals & Front Office Coordinator will be responsible for preparing and processing all managed care referral paperwork, as well as additional Front Office duties. They will manage the process of scheduling patients for exams and procedures with specialists and providers inside and outside of the primary care physician's office. This group is looking for someone who is interested in being part of a dynamic team that focuses on excellent service to others while handling clerical, environmental, and organizational tasks.Job ResponsibilitiesProcess patients’ referrals and ensure that patients are scheduled for their recommended non-PCP appointmentsLiaise between Medicare patients/offices and the providers, making sure to effectively process, monitor and communicate all aspects of the patients’ referralsMaintain list of all preferred specialists and ancillary providers for the assigned areaObtain referral authorizations if required by the health planCall the referred Specialists and schedule appointment for patientsCommunicate respectfully and effectively with patients regarding appointmentsFollow guidelines/workflows to complete & log all referrals processed through systemMeet monthly/quarterly goals regarding utilization and process of ordered referralsMaintain strictest confidentiality; adhere to all HIPAA guidelines/regulationsAssist with coordination of activities related to insurance pre-certification/authorizationOther duties as assignedFront Office Duties (as assigned): Answering phones efficiently and with the proper etiquette, directing the calls to the appropriate person/department. Updating patient information in computer when necessaryScheduling new patients, collecting insurance information, filling out proper forms to set up new patient files and preparing file labelsVerifying medical insurance for all appointments (at least one day prior to service) and walk-in patientsMaintaining inventory of new patient forms and office supplies required for front desk activitiesMonitoring patient wait time and ensuring physicians' on-time schedule. Prioritizing appointment versus walk-in. Assisting in pulling charts for walk-in patients.Providing patients the proper documentation for quick referrals using preferred networkEnsuring patients leave with all necessary forms and paperwork (i.e. receipt of visit, lab requisition, prescription, etc.)Scheduling any necessary follow-up appointments, confirming next days appointments, and also following up on any missed appointmentsRespecting and maintaining privacy and dignity of patients to assure client confidentiality at all times Job QualificationsHigh school diploma or GED equivalentTwo (2) years of experience as a Referral Coordinator in a Primary Care setting, experience within a medical office environment or in a healthcare position; i.e. Front OfficeReceptionist, Medical Assistant and/or Referral CoordinatorBenefitsComprehensive benefits package, including Health, Vision, Dental, and Life insurancesFSA and Life Assistance Program (EAP)401(k) Retirement PlanHealth Advocacy, Travel Assistance, and My Secure AdvantagePTO Accrual and Holidays#ZIP#INDNP