General Manager

General Manager The General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak 'n Shake procedures, policies and specifications which deliver the Steak 'n Shake Vision and Mission. The General Manager will partner directly with his/her Division President and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization. This position serves as the primary leader of a single Steak 'n Shake Restaurant. Reports to: Division President FLSA : Exempt Direct reports: Restaurant Manager, Manager, Shift Manager, Trainers and all Restaurant Associates Responsibilities: Create an environment of sales growth through guest focus and delivery of Steak 'n Shake procedures and policies Identify, Train and Develop Trainers, Shift Managers, Managers and Restaurant Managers Develop, Focus and Motivate the Management team to consistently deliver the Steak 'n Shake objectives; Delighting Guests, Eliminating Unnecessary costs, Increasing quality, and Reducing Prices Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest Lead Restaurant team to deliver on key metrics and financial expectations (Field Results Report) Manage all restaurant costs to deliver positive cash flow Maintain strict compliance with food, health, safety and security standards and procedures Create a safe environment free of harassment Deliver best in class Gold Standard service Lead by Example Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach Lead Labor Management system through Labor Report analysis, schedule approval and execution of shift labor management Has the final authority over discipline and termination decisions Has the final authority for all hiring decisions Key Performance Indicators: Field Results Report (FRR) Key Metrics Food Management System Labor Management System Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports Career Path: Field Training Manager Franchise Partner Competencies: Self Manages - Advanced - Expert - Expert Communicates Effectively - Advanced - Expert - Expert Coaches and Develops - Advanced - Advanced - Expert Creates Teams - Advanced - Advanced - Expert Manages Food Standards - Advanced - Expert - Expert Manages Service Standards - Advanced - Expert - Expert Manages Restaurant Environment - Advanced - Advanced - Advanced Grows the business - Advanced - Expert - Expert Plans and Manages - Advanced - Advanced - Advanced Financial Accountability - Intermediate - Advanced - Advanced