Assistant General Manager

Job Description Assistant General Manager Pause Studio – Coral Gables Position Overview The Assistant General Manager (AGM) supports the General Manager in driving operational excellence, delivering an elevated guest experience, and leading a high-performing team. This role is responsible for day-to-day studio operations, team member onboarding and development, sales performance, inventory control, and supporting all revenue-generating initiatives. The AGM leads by example—modeling Pause Studio's values, standards, and commitment to modern recovery and peak performance. Key Responsibilities Leadership & Team Development Support recruitment, hiring, and onboarding of all new team members. Conduct consistent 1:1 coaching sessions focused on performance, accountability, skill development, and culture alignment. Provide real-time feedback to reinforce standards and correct deviations. Support schedule creation and daily floor coverage to ensure optimal studio operations. Uphold Pause Studio's brand standards in guest interactions, appearance, communication, and service delivery. Sales & Revenue Generation Train team members on sales communication, service recommendations, and conversion strategies. Personally lead with strong sales performance and enrollment in memberships, packages, and add-ons. Track and analyze sales KPIs; provide weekly insights and action plans to the General Manager. Execute revenue-driving initiatives, promotional campaigns, community outreach, and corporate wellness opportunities. Support daily performance management to ensure all team members meet or exceed expectations. Operational Excellence Ensure the studio environment meets Pause standards for cleanliness, organization, scent, lighting, and product presentation. Oversee inventory management, including ordering, receiving, cycle counts, and shrink prevention. Maintain operational readiness of all modalities, equipment, and technology platforms; escalate issues as needed. Support execution of SOPs, safety protocols, and brand guidelines across all shifts. Assist with payroll review, labor budgeting, and managing operational expenses. Guest Experience Model exceptional hospitality and service quality for all team members. Resolve escalated guest concerns with professionalism and ownership. Ensure seamless execution of services, check-ins, and membership management. Maintain a welcoming, supportive, and informative environment that reinforces Pause Studio's recovery and performance culture. Qualifications 1–3 years of leadership experience in fitness, wellness, hospitality, or a related service environment. Proven ability to coach, train, and develop team members. Strong sales background with familiarity in membership-based or high-touch service organizations. Excellent communication, organization, and interpersonal skills. Ability to multitask in a fast-paced environment and maintain composure under pressure. Proficiency with scheduling systems, POS platforms, and basic reporting. Work Schedule & Expectations Full-time schedule including a combination of mornings, evenings, weekends, and holidays as required. Ability to stand for extended periods and assist with light physical tasks. Commitment to upholding the Pause Studio mission, brand voice, and customer service philosophy. Compensation & Benefits Competitive hourly rate plus performance-based bonuses. Complimentary or discounted access to Pause Studio services. Opportunities for continued development and career progression within the Pause organization. Company Description People Leadership & Coaching – Ability to motivate, coach, and hold team members accountable through consistent feedback and 1:1s Sales Execution & Conversion – Strong ability to sell memberships, packages, and add-ons while leading by example on the floor Performance Management – Comfort tracking KPIs, identifying gaps, and taking action to improve individual and studio results Operational Discipline – Strong attention to detail in cleanliness, organization, inventory, and SOP adherence Guest Experience Excellence – High emotional intelligence and hospitality mindset for delivering elevated, consistent service Conflict Resolution – Ability to calmly and professionally resolve guest and team issues with ownership and discretion Inventory & Cost Control – Experience managing inventory levels, minimizing shrink, and supporting expense management Scheduling & Labor Optimization – Skill in creating schedules that balance coverage, performance, and labor targets Time Management & Multitasking – Ability to prioritize effectively in a fast-paced, high-volume environment Communication Skills – Clear, confident verbal and written communication with team members, guests, and leadership Adaptability & Problem Solving – Comfortable adjusting quickly, troubleshooting issues, and making sound decisions in real time Technology & Systems Proficiency – Experience using POS systems, scheduling software, and basic reporting tools Brand Stewardship – Ability to consistently uphold brand standards, tone, and presentation Results-Driven Mindset – Motivated by goals, accountability, and measurable outcomes Professional Presence – Polished demeanor aligned with a premium wellness and hospitality brand Company Description People Leadership & Coaching – Ability to motivate, coach, and hold team members accountable through consistent feedback and 1:1s Sales Execution & Conversion – Strong ability to sell memberships, packages, and add-ons while leading by example on the floor Performance Management – Comfort tracking KPIs, identifying gaps, and taking action to improve individual and studio results Operational Discipline – Strong attention to detail in cleanliness, organization, inventory, and SOP adherence Guest Experience Excellence – High emotional intelligence and hospitality mindset for delivering elevated, consistent service Conflict Resolution – Ability to calmly and professionally resolve guest and team issues with ownership and discretion Inventory & Cost Control – Experience managing inventory levels, minimizing shrink, and supporting expense management Scheduling & Labor Optimization – Skill in creating schedules that balance coverage, performance, and labor targets Time Management & Multitasking – Ability to prioritize effectively in a fast-paced, high-volume environment Communication Skills – Clear, confident verbal and written communication with team members, guests, and leadership Adaptability & Problem Solving – Comfortable adjusting quickly, troubleshooting issues, and making sound decisions in real time Technology & Systems Proficiency – Experience using POS systems, scheduling software, and basic reporting tools Brand Stewardship – Ability to consistently uphold brand standards, tone, and presentation Results-Driven Mindset – Motivated by goals, accountability, and measurable outcomes Professional Presence – Polished demeanor aligned with a premium wellness and hospitality brand