Tennessee Licensed Insurance Support

A company is looking for an Insurance Customer Service Representative to support clients with inquiries related to insurance and financial products. Key ResponsibilitiesHandle inbound customer calls, providing timely and accurate responses to inquiries related to insurance and financial products Assist clients with account servicing, including policy information, transactions, updates, and general inquiries Research and resolve customer issues, ensuring a high level of service and timely follow-upRequired QualificationsHigh school diploma or equivalent (G.E.D.) 2+ years of experience in customer service, call center, or a high-volume client-facing environment Proven ability to manage difficult conversations and de-escalate customer concerns Ability to multitask and navigate multiple systems efficiently Comfortable working in a fast-paced, metrics-driven environment