Customer Relations Representative

WHO WE ARE Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration. An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company’s exceptional customer service and dedication to our owners and guests. As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible. **************** JOB DESCRIPTION SUMMARY: This position is responsible for Reviewing Written and Audio Files from the Verification Department to identify discrepancies and report them to Management for appropriate action. RESPONSIBILITIES: Listen to daily audio recordings from all Verification locations Responsible for Audio File management (ensure they are complete and uploaded to correct folders and renamed properly) Identify any unmanaged expectations of the purchaser from those recordings Review daily verification log(s) from all locations for accuracy against the information presented in the audio recording(s) Document and outline issues identified for in tracking database for inclusion in weekly reports Participate in training as required Perform other related duties & special projects as requested REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS Ability to communicate effectively, both orally and in writing Ability to resolve recurring problems Ability to establish priorities and work independently Ability to maintain composure during stressful situations Type 45 WPM Efficient in Microsoft Office WORD, EXCEL and OUTLOOK OPTIONAL SKILLS A PLUS Knowledge of Spinnaker Resorts and or the timeshare industry Prior experience in Customer Service, Sales or Telemarketing BENEFITS (BASED ON ELIGIBILITY) Weekly Pay and Direct Deposit Health Insurance (Medical/Vision/Dental) Company-Paid Life Insurance Paid Time Off (PTO) Program Paid Vacation and Holiday Pay 401 (K) Retirement Plan with a Company Match (based on eligibility) Employee Wellness Programs, including Employee Health Fairs and RALLY. Fitness Center Reimbursement Ongoing Professional Development Opportunities Employee Family & Friends Discounted Stays Various Employee Discounts (Local Businesses and National Retailers) Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party) Company-Supplied Uniforms and Equipment (Applicable Positions) Flexible Work Schedules