Product Support Engineer

Product Support Engineer (Semiconductor Equipment)Austin, TexasWe’re partnered with an advanced semiconductor equipment company developing next-generation lithography technology. They’re looking for a Product Support Engineer to take ownership of complex system issues, support field operations, and drive continuous product improvement as tools transition into high-volume manufacturing.This role sits at the intersection of engineering, field service, and product development, making it critical to system performance, reliability, and customer success.Job Responsibilities:Lead system-level troubleshooting and field escalations across mechanical, electrical, software, and process domains.Own tool performance and uptime, driving reduction of repeat failures and improving system reliability.Conduct and lead root cause analysis (RCA) for high-impact issues and ensure corrective actions are implemented across the installed base.Support the transition of tools from prototype / early-stage systems into production-ready platforms.Work hands-on with first-of-a-kind (FOAK) systems, validating fixes and supporting system upgrades.Assist with tool installation, commissioning, and bring-up at internal and customer sites.Provide technical guidance and training to Field Service Engineers (FSEs).Develop and maintain technical documentation, troubleshooting guides, and best-known methods.Requirements:Bachelor’s degree in Electrical, Mechanical, or related Engineering field (or equivalent experience).5–10+ years of experience supporting semiconductor capital equipment or complex electro-mechanical systems.Strong, hands-on troubleshooting across multi-disciplinary systems (mechanical, electrical, software).Experience in prototype, development, or early production environments.Willingness to travel (~25%).If this is something you're interested in exploring further, please apply.