Founding Forward Deployed Engineer

We're looking for our first Founding Forward Deployed Engineer.This is not a traditional implementation or solutions engineering role.You'll be writing production code every week, shipping product features, building integrations, solving customer problems, and working side-by-side with our customers to ensure they are wildly successful on Wayline.One day you might build a new integration with a property management system. The next day you might create an AI-powered browser agent that automates a customer's workflow. The next, you might identify a product gap during an onboarding call and ship the feature before the customer notices it was missing.You'll sit at the intersection of Engineering, Product, and Customer Success, acting as the technical owner for new customer onboardings while directly influencing the roadmap.If you enjoy building products and talking to customers in equal measure, you'll thrive here.What You'll DoLead technical onboarding for new enterprise customersBuild integrations with customer systems and third-party APIsDevelop browser agents and AI-powered automationsConfigure workflows and automation using the Wayline platformDiagnose and resolve complex customer data issuesTurn customer feedback into shipped product featuresPartner closely with Product and Engineering to improve the platformBecome the trusted technical advisor for our customersHelp define what "Forward Deployed Engineering" looks like at WaylineWhat We're Looking ForYou Probably Have3+ years building production softwareStrong TypeScript, React, and Node.js experienceExperience designing APIs and integrating external systemsExcellent debugging and problem-solving skillsOutstanding communication skills with both technical and non-technical peopleComfort working in ambiguity and moving quicklyBonus Points If You HaveStartup or founder experienceExperience shipping AI productsExperience with browser automation (Playwright, Puppeteer, etc.)Experience working directly with enterprise customersBuilt internal tools or workflow automationProperty management or real estate technology experienceYou Might Be a Great Fit If...You Enjoy Hearing"Can we make the product do this?"instead of"Can you file a ticket for Engineering?"You like talking to customers because every conversation is an opportunity to build something new.You'd rather ship a feature this afternoon than spend two weeks writing documentation explaining why it doesn't exist.You naturally bounce between product thinking, engineering, customer conversations, and debugging production systems.You don't mind wearing many hats—in fact, that's what excites you.Why Join UsAs our first Forward Deployed Engineers, you'll have enormous influence over both our product and our company.You'll help define how customers experience Wayline, shape our product roadmap through firsthand customer interactions, and establish the playbook for future forward deployed engineers.You'll work directly with the founders, ship meaningful code every week, and see the immediate impact of your work in production.What Success Looks LikeWithin Your First Six MonthsCustomers specifically ask to work with you again.You have shipped multiple product features inspired directly by customer conversations.You've built new integrations and automations that every customer benefits from.You've become one of the people customers trust most at Wayline.You've helped define an entirely new function at the company.