HVAC Service & Sales Technician

Job Title: HVAC Service & Sales TechnicianLocation: Franklin, IN 46131Company: Johnson Heating, Cooling & PlumbingPosition OverviewWe are looking for a skilled and motivated HVAC Service & Sales Technician who takes pride in delivering exceptional customer service while solving complex comfort challenges. This role is ideal for someone who not only excels in diagnosing and repairing HVAC systems, but also understands how to educate homeowners on solutions—including Indoor Air Quality (IAQ) products—that improve their comfort, health, and efficiency.If you enjoy building trust with customers, thinking critically, and offering solutions (not just quick fixes), this is a strong fit.About UsEstablished in 1968, Johnson Heating Cooling & Plumbing proudly services customers in Johnson County and the central Indiana area. Specializing in heating, cooling, and plumbing our hard-working and dedicated team create happy customers through our craftsmanship, integrity, and exceptional service. Our team is the foundation of our long-standing company, and we work hard to ensure their careers with Johnson Comfort are satisfying both personally and professionally!Location & Commitments Location: Franklin, Indiana (with travel to surrounding areas)Type: Full-time, non-exempt Schedule: Mon-Fri, rotational on call shiftsKey ResponsibilitiesDiagnose, repair, and maintain residential HVAC systems with accuracy and efficiencyPresent repair and replacement options clearly, helping customers make informed decisionsEducate customers on Indoor Air Quality (IAQ) solutions such as air purifiers, humidifiers, dehumidifiers, and filtration systemsDeliver a high-level customer experience on every call—professional, respectful, and solution-orientedIdentify opportunities to improve system performance, efficiency, and overall comfortMaintain accurate service records, estimates, and invoicesParticipate in ongoing training to stay current on HVAC technology and IAQ advancementsWork collaboratively with dispatch, install teams, and leadershipQualifications3+ years of HVAC service experience (residential preferred)Strong diagnostic and troubleshooting skillsProven ability to communicate effectively with customers and build trustExperience or strong interest in Indoor Air Quality (IAQ) products and solutionsSales mindset with a focus on solving problems—not pushing productsEPA Certification (required)Valid driver’s license and clean driving recordAbility to work independently and manage time effectivelyWhat Sets You ApartYou don’t just fix equipment—you solve problemsYou can translate technical issues into clear, customer-friendly explanationsYou naturally look for ways to improve the customer’s comfort, health, and efficiencyYou take ownership of your work and your resultsYou bring a positive, professional attitude to every interactionCompensation & BenefitsTop Pay + bonus structure Benefits after 90 days Health insurance Dental insurance Company sponsored short term disability PTO + paid holidays IRA with 3% company match Paid training and continuing education Company events Uniforms provided Why Join UsWe are a customer-focused company that values quality work, honest communication, and long-term relationships. Our technicians are trusted advisors—not just service providers. If you’re looking for a place where your skills, work ethic, and customer-first mindset are recognized and rewarded, we want to hear from you.Powered by JazzHR5aod5I4cMQ