Guest Engagement & Experience Advisor

Frederik Meijer Gardens & Sculpture ParkGuest Engagement & Experience AdvisorLocation: Grand Rapids, MISchedule: Part-Time, Seasonal, Hourly Non-Exempt | 25-29 hours per week, may include evenings and weekends | Anticipated employment period is through August, based on operational needs. Employment is temporary and will conclude at the end of the season; continued or future employment is not guaranteed.Department: Guest ServicesReports To: Guest Relations ManagerDirect Reports: NoneBe Part Of a World-Class Guest ExperienceAt Frederik Meijer Gardens & Sculpture Park, every guest interaction helps shape how visitors experience art, culture, nature, and hospitality. Our Guest Engagement & Experience team plays a vital role in creating a welcoming, inclusive, and memorable environment for guests from around the worldWe are seeking a Guest Engagement & Experience Advisor who enjoys helping people, solving problems, and delivering exceptional service in a dynamic, guest-focused environment. This role serves as a frontline ambassador for the organization, supporting ticketing, guest information, memberships, and overall visitor experience with professionalism, warmth, and care.Why This Role MattersThis role is often one of the first and most consistent points of contact for our guests. Advisors help ensure every visitor feels welcomed, informed, supported, and valued throughout their experience. Through thoughtful service, operational awareness, and strong communication, this role directly contributes to guest satisfaction, accessibility, and the overall reputation of the organization.What You’ll DoOffer Welcoming & Inclusive HospitalityServe as a warm, professional first point of contact for all guestsFoster an inclusive and accessible environment for diverse audiencesCreate positive interactions that reflect organizational values and service standardsSupport Guests & Visitor CommunicationAnswer questions related to admissions, exhibits, programs, events, and policiesProvide clear, guest-friendly communication tailored to varying needs and situationsAssist guests with wayfinding, accessibility support, and general visitor informationTicketing, Membership & TransactionsProcess ticket sales, membership renewals, registrations, and guest check-insHandle payments accurately and securelyShare membership opportunities in a welcoming, service-oriented mannerGuest Care & Service RecoveryRespond calmly and professionally to guest concerns or complaintsHelp resolve issues while maintaining a positive guest experienceEscalate complex situations appropriately when neededUtilize Technology, Systems & Data AccuratelyUtilize ticketing, membership, and guest information systems accuratelyMaintain attention to detail with transactions, data entry, and guest recordsProtect guest privacy and confidential informationEnsure Teamwork & Operational ExcellenceSupport cleanliness, organization, and readiness of guest-facing spacesCollaborate with colleagues to support daily operations and eventsAdapt to changing operational needs, schedules, and guest volumeWhat You BringMinimum of 1 year of customer service, hospitality, retail, attractions, entertainment, or guest-facing experience (required)Experience working in high-volume, guest-centered environmentsExperience with POS systems, ticketing platforms, membership systems, or guest databasesStrong interpersonal, communication, and problem-solving skillsAbility to remain calm, professional, and adaptable in fast-paced environmentsStrong attention to detail and accuracy with transactions and data entryComfort learning and utilizing multiple systems and technologiesAbility to work independently and collaboratively as part of a teamFlexible available including evenings, weekends, and holidaysEducation: High school diploma or GED equivalent, preferred. Preferred: Customer service or hospitality-related certifications, preferred. First Aid/CPR/AED certification, preferred.What Makes This Opportunity UniqueServe as a key ambassador for a nationally recognized cultural destinationInteract with diverse guests, exhibitions, events, and programs year-roundGain experience across ticketing, memberships, guest engagement, and operationsBe part of a mission-driven organization centered around art, culture, and natureWork within a collaborative, guest-focused team that values hospitality and inclusionOur ValuesWe look for team members who embody:Welcoming: Fostering joy and an inclusive and accessible environment for everyone.Excellence: Approaching all we do with world-class intentionalism.Innovation: Embracing the future to create unique and engaging experiences in art, culture and nature with a commitment to creativity.Integrity: Operating with honesty, transparency and accountability throughout the organization.Stewardship: Preserving and enhancing our community, physical, cultural, and financial resources for current and future generations.If you enjoy helping people, creating positive guest experiences, and being part of a collaborative and mission-driven team, we'd love to hear from you!Working Conditions: This role operates primarily in indoor guest-facing service environments with occasional outdoor work during events, peak visitation periods, or special programs. The position involves regular interaction with guests in busy public-facing areas and may include exposure to varying temperatures, moderate noise levels, and high guest volume. Schedules may include evenings, weekends, and holidays based on operational needs.Physical Requirements: This role requires the ability to stand and walk for extended periods throughout a shift, along with frequent movement between ticketing, membership, and guest-service areas. Occasional lifting of up to 20 pounds may be required. Responsibilities may involve reaching, bending, navigating guest-facing spaces, and operating computer and point-of-sale systems. Strong communication skills, attention to detail, and situational awareness are essential to ensuring a safe, welcoming, and efficient guest experience.As part of our onboarding process, all new hires are required to complete our background check.Frederik Meijer Gardens & Sculpture Park is an Equal Opportunity Employer.We believe in fostering a diverse and inclusive workplace.