Technical Program Manager

Role Description As a Technical Program Manager, Revenue Operations at Go Nimbly, you’ll take charge of delivering high-quality revenue operations services for our customers, focusing within our Implementation Services line of business. You’ll oversee project timelines, budgets, and deliverables while ensuring our work aligns with customer expectations and long-term goals. Collaborate with Engagement Managers and Delivery Directors to proactively manage risks. Provide governance for team activities and keep projects on track to achieve intended outcomes. Focus on project and delivery management, customer success, and roadmapping. Manage end-to-end project delivery and maintain strategic roadmaps. Ensure alignment with customer expectations and satisfaction. Identify growth opportunities within accounts and provide actionable insights to stakeholders. Qualifications At least 5 years of experience in project management, ideally in consulting or SaaS environments. Strong knowledge of B2B sales process and GTM strategies. Familiarity with Salesforce or other CRM tools like Outreach and Clari. Experience supporting a combination of sales teams (SDRs and AEs) and client-facing teams (AMs and CSMs). Proven ability to manage budgets, timelines, and risks while delivering exceptional results. Experience leading technical implementation projects, including system integrations and process automation. Excellent organizational, communication, and presentation skills. Requirements Act as a trusted advisor to customers, offering strategic guidance and insights to optimize revenue performance. Collaborate closely with customer stakeholders to understand business goals and define high-level strategies. Lead the implementation of revenue operations solutions, focusing on conversation intelligence and sales engagement platforms. Oversee system configurations, integrations, and customizations to meet customer needs. Provide guidance and support to internal and external teams on best practices for revenue operations. Develop and manage project plans to ensure compliance with all agreed milestones. Manage customer expectations and nurture the customer relationship. Identify and resolve issues that could impact project scope or timeline. Ensure the quality of all deliverables while maintaining a high level of service. Deeply understand customer business challenges and provide insights to address these issues effectively. Benefits Flexible working environment: our entire team works remotely. Tiered incentive program (in addition to base salary) to reward high performers. Gain exposure to several high-growth companies looking to scale and invest in their revenue operations function. Be a part of a dynamic team and collaborate with top industry professionals. Annual camp: yearly offsite to bring the team together, celebrate successes, and plan the year. Dedicated to employee development and career paths aimed at fostering growth. Company Description We take results seriously and are focused on the customer experience. We are positive people who have a sense of urgency, creativity, and decisiveness coupled with the willingness to work hard and well under pressure. We care about our growth and push our teams to learn from others. We are ambassadors of Go Nimbly within the Revenue Operations space.