Patient Experience & Sales Coordinator

Benefits:Bonus based on performanceEmployee discountsOpportunity for advancementTraining & developmentWellness resourcesCompany OverviewRELIVE is the premier health and wellness center in the country where we focus on putting the patient first to create personalized wellness solutions for unmatched results. We skip the short-term fix and help our patients take charge of their lives so they can look, feel, and be their best. From fighting fatigue to turning back the clock, everything we do revolves around one thing and one thing only — you.Job SummaryWe are seeking a professional, energetic, and sales-driven Patient Experience & Sales Coordinator to join our growing wellness and medical spa team. This is a high-impact, patient-facing role ideal for someone who thrives in a fast-paced environment, enjoys building strong relationships, and is passionate about delivering an elevated patient experience while supporting practice growth.The Patient Experience & Sales Coordinator represents the RELIVE brand while maintaining the highest level of professionalism, confidentiality, hospitality, and patient care at all times. This role is responsible for managing front desk operations and serving as the first impression of the clinic, creating a welcoming, polished, and exceptional patient experience from initial inquiry through ongoing treatment, follow-up, and retention.The ideal candidate will oversee patient onboarding, scheduling, memberships, treatment coordination, and wellness service sales while confidently educating patients on available services and treatment options including Hormone Replacement Therapy (HRT), Medical Weight Loss (GLP-1 programs), peptide therapies, IV therapy, facials, skincare, and concierge wellness services.This position requires excellent communication skills, organization, multitasking ability, professionalism, and confidence discussing wellness programs, memberships, treatment plans, and service recommendations in a compassionate, patient-focused manner.The ideal candidate must be skilled at building strong relationships with patients, providers, and team members while contributing to patient retention, operational efficiency, and overall business growth through exceptional service, communication, and patient engagement.Key ResponsibilitiesFront Desk & Patient ExperienceServe as the first impression of the clinic by warmly welcoming patients and visitors in person and by telephone while creating a professional, polished, and welcoming environmentAnswer patient inquiries, provide exceptional customer service, and appropriately direct questions or concerns to the proper provider or team member when necessaryOptimize patient satisfaction, provider schedules, and treatment room utilization through effective appointment scheduling and coordinationMaintain smooth patient flow by notifying providers of patient arrivals, communicating delays, and supporting efficient front desk operationsComfort patients by anticipating patient needs, answering questions, and maintaining a clean, organized, and inviting reception areaSupport patient onboarding, check-in, and check-out processes while ensuring accurate documentation and a seamless patient experienceAssist with patient follow-up communication, appointment confirmations, lead follow-up, and retention initiatives Sales & Patient CoordinationSupport wellness and aesthetic service sales by educating patients on memberships, treatment packages, promotions, and available services while helping recommend options best suited to the patient's goals and needsEducate patients on available wellness and aesthetic services, memberships, promotions, and treatment options while supporting patient engagement, retention, and sales initiativesRecord and collect patient charges, assist with invoicing and payment processing, and support recurring membership and financing transactions when applicableSupport overall clinic growth and patient experience through professionalism, communication, organization, and exceptional customer service Administrative & Operational SupportEnsure availability and organization of patient information by filing, retrieving, and maintaining accurate patient recordsMaintain patient accounts by obtaining, recording, and updating personal, medical, and financial information accuratelyMaintain business office inventory and supplies by monitoring stock levels, anticipating needs, placing orders, verifying deliveries, and coordinating equipment service or repairs with management as neededMaintain clinic operations by following established policies, procedures, and operational expectations while communicating workflow or operational concerns appropriatelyLiaise with administrative and medical team members pre- and post-therapy to support coordinated patient care and operational efficiencyAccurately utilize online booking systems, CRM platforms, EMR/EHR systems, and other clinic software Compliance & Professional StandardsProtect patient rights and confidentiality by adhering to HIPAA regulations and company privacy standardsQualificationsEducated to GED level or equivalentPrevious experience working in customer service, concierge, hospitality, wellness, aesthetics, luxury retail, or patient-facing environments preferredSales experience preferred, especially in wellness, aesthetics, memberships, or medical servicesMinimum one (1) year experience in a medical, wellness, or med spa setting preferredStrong communication, multitasking, organization, and customer service skillsProfessional appearance and positive attitudeAbility to work independently and within a team-oriented environmentExperience with scheduling software, CRM systems, or EMR/EHR systems preferred Benefits & PerksAttractive Compensation PackageGrowth OpportunitiesService Benefits (vary by location)Transferable Skill DevelopmentPositive and Team-Oriented Work EnvironmentThis franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to RELIVE Corporate.