Counter Sales (Louisville South)

DescriptionOverview:Counter Sales Associate responsibilities include but are not limited to the following: Assisting customers by providing excellence customer service with typing orders for Will Call & Delivery, researching Special Request and Warranty Information, and providing general information on products sold and stocked. Material request are processed over the phone or in person at our will call counter. Our counter people are expected to be enthusiastic, responsive and friendly. They should always maintain a helpful and courteous attitude when dealing with our customers. This position reports directly to the Branch Manager.Responsibilities:KEY TASKSTaking and accurately processing all customer material requestsSource and quote non-stock itemsProvide quotations to our customer when requestedPut away counter and parts stockFollow-up and communicate lead times on customer back-orders.Write up and process credits for return materialProcess all warranty items in accordance with our warranty procedure manualFollow-up on all customer quotationsTrack and fill out lost sales on our 0-Phones formAttend company sponsored product training seminarsKEY RESULTS AREAProduct KnowledgeAccuracy and quantity of order processing