CUSTOMER SERVICE REPRESENTATIVE

Job summaryThe Customer Service Representative is responsible for an assigned customer base along with the administrative tasks associated with the position.Essential functions* Answer phones as needed.* Assemble and ship sample packages.* Promptly provide customer with samples as required and facilitate any follow up necessary.* Assist sales team with requests for sales tools, and collateral, etc.* Complete special projects and assignments that are not specific to this outline but as required and directed by supervisor.* Develop and publish Customer Status reports as required for specific customers.* Enter Sales Orders into the order entry system in a prompt and accurate manner, including order acknowledgements.* Maintain direct Customer base as required.* Perform duties and responsibilities with a sense of purpose, professionalism and attention to detail.* Perform prospecting calls to new customers. Publish reports documenting call activity.* Prepare quotations and publish follow up information.* Prepare shipping of finished orders which include packing slips, Bill of Ladings, etc.* Printing, scanning, and copying documents as requested. Process sales invoices.* Promote a team environment.* Utilize resources in a way that minimizes cost and maximizes productivity.* Foster safe work practices.* Perform other duties as assigned or as the situation dictates.additional responsibilities* Perform special requests as directed by the Customer Service Manager.* Follow prescribed safety guidelines in accordance to Orafol's Safety program.* Maintains an optimal level of product quality and adheres to Orafol's Quality Program.* Each employee is expected to complete the scheduled tasks efficiently and within the designated time duration.