Guest Service Representative

Guest Service Agent Duties: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests using the hotel's reservation system - Answer phone calls and respond to guest inquiries - Provide information about hotel amenities, services, and local attractions - Handle guest complaints or concerns and escalate as necessary - Assist with luggage handling and storage - Process payments and maintain accurate records - Coordinate with other hotel departments to ensure guest satisfaction Skills: - Excellent communication and interpersonal skills - Strong customer service orientation - Ability to multitask and prioritize tasks effectively - Proficient in using phone systems and computer software - Attention to detail and problem-solving skills - Ability to work in a fast-paced environment We offer competitive pay, flexible scheduling, and opportunities for career growth. Join our team of dedicated professionals committed to providing exceptional service to our guests. To apply, please submit your resume and cover letter detailing your relevant experience in guest relations and phone systems. Job Type: Full-time Pay: $15.00 - $17.00 per hour Benefits: Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid jury duty Paid time off Retirement plan Vision insurance Schedule: Evening shift Work Location: In person