Case Manager, PSC

Case Manager, PSC is a fully remote position responsible for managing client inquiries related to patient programs, benefits verification, and financial assistance, requiring a minimum of 4 years of experience in customer service or related fields. Key Responsibilities Act as the primary point of contact for client, provider, and customer inquiries and escalations Support patients and providers with program enrollment, benefits verification, and referral to specialty pharmacies Maintain accurate documentation and communication to support program goals while ensuring patient privacy laws are upheld Required Qualifications High school diploma or equivalent Minimum of 4 years of working experience, with at least 2 years in customer service, call center, or insurance roles in a healthcare or pharmacy setting Ability to work an 8-hour shift between program operating hours of 8am-8pm EST Proficiency in Microsoft programs and ability to navigate multiple systems efficiently Strong interpersonal skills with a focus on customer service and relationship building