Bundschu Co Wine Educator (part time)

Job Title: Bundschu Co. Wine EducatorDepartment: Retail & HospitalityReports To: Retail Manager(s)Classification: Non-ExemptPosition SummaryThe Bundschu Co. Wine Educator plays a key role in creating a unique and memorable experience for every guest. This position brings the brand to life through engaging storytelling, deep wine knowledge, and exceptional hospitality—with a strong focus onThe Wine Educator hosts tours, private experiences, heritage tastings, and other intimate engagements on property. This role requires a passion for wine education, a commitment to continuous learning, and the ability to connect authentically with guests while representing the history, family legacy, and wines of Bundschu Co.The Wine Educator also serves as a mentor and leader within the team, contributing to ongoing education and supporting the development of Tasting Room Concierge and Runners.Key ResponsibilitiesWine Knowledge & EducationDemonstrate strong expertise in wine education, viticulture, and Bundschu Co. historyActively participate in and contribute to internal wine education programs and curriculum developmentMaintain deep knowledge of small-production and featured wines (e.g., Heritage wines, Bundschu Cabernet, etc.)Commit to ongoing, self-driven wine educationGuest Experience & Brand AmbassadorshipServe as the lead educator and host for tours, private tastings, and heritage experiencesDeliver engaging, personalized, and high-touch guest experiencesRepresent the Bundschu Co. brand with authenticity, warmth, and professionalismBuild meaningful relationships with guests through storytelling and connectionSales ExcellenceIntegrate wine education with a strong focus on salesConfidently ask for the sale and guide guests through purchasing decisionsTake ownership of achieving retail goals, including wine sales, wine club sign-ups, and guest data collectionTeam Collaboration & AdaptabilitySupport operations across multiple service areas, including the Tasting Room, Courtyard, Donkey, and Rhinefarm tastingsCollaborate cross-functionally with DTC and other departmentsParticipate in virtual tastings and outbound guest engagement effortsAdapt to a fast-paced, dynamic environment with a team-first mindsetCustomer Service ExcellenceAnticipate and respond to guest needs with care and attentionEngage guests in a way that reflects the brand’s values and hospitality standardsMaintain a positive, enthusiastic, and solution-oriented approach in all interactionsProfessionalismUphold high standards of appearance, communication, and conductMaintain a polished and professional presence in all guest-facing environmentsEnsure back-of-house behaviors (e.g., cell phone use, eating, drinking) remain out of guest viewCommunicate with respect and professionalism with both guests and team membersSystems & OperationsDemonstrate proficiency (or strong coachability) with POS/AMS systemsAccurately process transactions, including retail sales, shipping orders, and will-call pickupsMaintain and update guest information within the customer management systemApply strong problem-solving skills and remain open to feedback and coachingWork StyleWork independently to set up, execute, and close out tastings and toursContribute as a collaborative team member in high-volume service areasNavigate diverse personalities and shifting priorities with flexibility and professionalismQualificationsMust be at least 21 years of ageHigh school diploma or equivalent requiredMinimum 1 year of experience in the wine industry requiredAbility to work a flexible schedule, including weekends and holidaysExperience with POS systems (or willingness to learn)Professional, personable, and guest-focused demeanorPhysical RequirementsWhile performing the duties of this role, the employee is regularly required to:Lift and carry up to 40 poundsStand and walk for extended periods (6–8 hours per shift)Bend, reach, and maintain full range of motion during serviceWhy Join UsAt Bundschu Co., you’re not just pouring wine—you’re sharing a legacy. This is an opportunity to be part of a team that values hospitality, education, and authentic connection, all rooted in over 160 years of family history.Compensation details: 20-20 Hourly WagePI67ad1608c3f5-25448-40388337