Program Coordinator III

Job Title: Program Coordinator IIIWork Arrangement: OnsiteLocation: Cupertino, CaliforniaContract Duration: 4 months with possibility for extensionPay Rate: $40-45 per hourOnsite will average around 30 hours a week but on events could be close to 40–50.About The TeamThe Worldwide Events Guest Experience team produces some of the most distinctive, high-stakes events in the world. We're a close-knit team that operates at the intersection of precision logistics and genuine human warmth, and we care deeply about every person who walks through the door, whether they're a guest or a team member. This is a team that holds itself to an extraordinary standard and shows up for each other to meet it.OverviewYou'll be the operational backbone of the Worldwide Events Guest Experience team, the person who ensures every event is staffed, briefed, and set up to deliver exceptional experiences. Working closely with the Guest Experience Manager, you'll coordinate the full Event Support program: managing schedules and training teams of 10 to 100 support staff, owning the logistics that make events run seamlessly, and keeping the program running with precision across live events, activations, and conferences at Apple Park and beyond.This role is as much about people as it is about operations. You'll be the primary point of contact for support staff from onboarding through event day, building the systems, communications, and culture that keep teams motivated and ready to deliver. The pace flexes with the event calendar, and this role requires availability during weekends, early mornings, and extended hours throughout active event and production periods.In This Role, You WillDevelop the overall team schedule, role allocations, and day-of support staff assignments across events, activations, and conferences at Apple Park and other locationsProvide direct administrative support to the Guest Experience Manager, including calendar management, communications, and document preparationCollaborate to design and deliver training content for Support Staff and LeadsFacilitate pre-event briefings covering event protocols, guest experience standards, and role-specific responsibilitiesMaintain the Support Staff database, contact information, availability, certifications, and event history, and serve as the primary point of contact for all team member communicationsDevelop and implement time tracking and reporting to ensure timecards are entered correctly and on timeCoordinate event day logistics, check-in, deployment, transportation, lodging, and food and beverage, and ensure all accessibility requirements are identified, communicated, and in place across every eventOwn the design and maintenance of the Apple Events platform for the Event Support Experience (ESE) websiteOwn the team member selection process in partnership with Apple Legal and People, ensuring alignment with Apple policies and program goalsPartner with internal Apple teams, from Creative to Retail to Tech, to align on program vision, resource needs, and event executionFoster team cohesion and morale: build onboarding experiences, check-in rituals, and communication cadences that help support staff feel connected and energized throughout the programKey Qualifications4–6 years of experience in event coordination, hospitality management, staffing coordination, or program administrationDemonstrated experience managing schedules and staffing rosters for teams of varying sizes, from intimate activations to large-scale events with 100+ support staffProven ability to develop and deliver training content; experience facilitating sessions for support staff and LeadsExcellent written and verbal communication skills, with the ability to convey expectations clearly to large, diverse teamsStrong proficiency in scheduling tools, Numbers, shared spreadsheets, and workforce management platforms; familiarity with HTML and Apple retail payroll systems is a plusFamiliarity with People Planning and Ops (PPO) and California labor lawsFlexible schedule with availability to support events on weekends, early mornings, and evenings, this is a consistent requirement of the role, not an exceptionCompetenciesPeople-first mindset with the ability to motivate, mentor, and maintain high energy throughout the eventHighly organized, detail-oriented, and proactive — anticipates needs and follows through with precisionCalm under pressure with the composure to adapt quickly to ambiguity and last-minute changesClear, confident communicator who instills trust across support staff, vendors, and internal partnersDrives vision and purpose, connects day-to-day work to the broader program missionObsesses over the participant and guest experience at every touchpoint; fights for excellenceLearns on the fly quickly absorbs complexity and applies it in real timeListens actively, challenges constructively, and commits fully once a path is setDiscretion and integrity in handling sensitive scheduling and personnel informationSelf-starter with a willingness to take ownership and grow in a dynamic environment#INDPRO