Desktop Support Engineer

Description: **Contractor to be Onsite at 100 *** Blvd Gallatin TN, 37066**Shit - Monday thru Friday from 1pm to 9pm shift.Onsite - TennesseeWorkstation/Server troubleshooting support; 4-5 years of experience of in-depth knowledge of computer and hardware devicesJob Description: Job Profile SummaryIn this role, you will work in a dynamic, high paced environment focused on ensuring that our employees' end-to-end technology needs are met quickly and efficiently by delivering service that is above and beyond our internal customer's expectations in our: headquarter, stores, regional offices, distribution centers and remote locations. With a Customer Curious mindset, your goal is to enable and unlock our employees' work productivity by providing a consistently high level of service and customer satisfaction to the business. Responsibilities include assessing, diagnosing, and resolving technology issues. Must be flexible in supporting our employees on-site and remotely.Job DescriptionProvide an exceptional technology experience for employees by listening, asking questions, soliciting feedback, assessing and responding appropriately to customer's device hardware and application issues, requests and needs in an efficient and timely manner.Determines appropriate and alternative solutions from mostly defined procedures and optionsResearch, diagnose, resolve or escalate technical and procedural issues from multiple service channels using multiple tools and documented processesDeliver positive customer experience by creating a welcoming environment and providing best in class service through all support channels in person and virtuallyEnsure consistency in service quality and capabilities for an overall high level of customer satisfactionDemonstrate a sound understanding of relevant technologies and application products and understand the customer in a technology support environment.SKILLS:Remote desktop assistance tools (Nextthink), Automation & Scripting, Service Now, SCCM, JamF, Zoom, MS Teams, Slack